Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we


Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

EMPLOYEES: 1001-5000
Mira Awards
  • Tech Company of the Year (2014 )
  • Tech Company of the Year (2013 )
  • Trailblazer in Technology Award - Don Brown (2013 )
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Genesys News


Nominees Announced for 18th Annual TechPoint Mira Awards

Honoring ‘The Best of Tech in Indiana’ From 180 applications, independent judging panels selected 90 companies, schools, organizations and individuals to advance as Mira Award Nominees Winners will be announced during a black-tie awards ceremony and gala on Saturday, April 29, at The Westin Indianapolis TechPoint, the growth initiative for Indiana’s technology ecosystem, has announced the

10 Tech Companies Everyone Should Strive to Work For

Whether embarking on a new tech career or having plenty of experience and training under your belt, there are a number of companies that continually rank highest as being desirable workplaces. Company benefits, opportunities for advancement and camaraderie are some of the characteristics that make these organizations popular. Read full story here. 

Nathan Nieman has a passion to create something new

Born in Anderson, Indiana, Nathan knew from a very early age that he was interested in becoming a software engineer. “I remember in 6th grade we were asked to fill out a form that asked for one thing we would like to accomplish that year. I wrote ‘create a website’. Learning more about Indiana’s tech

Biggest Tech Announcements and Trends of 2016

There’s no doubt that 2016 had its fair share of big news stories, perhaps more than its fair share. The tech community, too, made some big splashes and brought the fast-growing sector to the forefront a number of times. Here are some of the stories that stood out this year. Real Estate Announcing Salesforce Tower

Ian Andrews is drawn to Indy’s culture of change and improvement

The Indy Tech Fellowship is the natural next step after participating in the Xtern program, as Fellow Ian Andrews’ story suggests. Ian’s journey began in his hometown of Houston, Texas, where his enthusiasm for technology bloomed. His initial interest in design and architecture was put aside after he took a class in programming and his

Tech entrepreneur Don Brown donating $30M to IU School of Medicine

Indianapolis millionaire and tech entrepreneur Don Brown is donating $30 million to the Indiana University School of Medicine to speed up research in one of the fastest-moving and competitive areas of medicine: finding ways to use the body’s own immune system to fight cancer and other ravaging diseases. The gift, announced Tuesday, is the second

Entrepreneur Don Brown launches new biotech company

Indianapolis-based tech entrepreneur Don Brown just ended his 22-year tenure with Interactive Intelligence Group, the company he sold for $1.4 billion only a week ago, but he’s already heavily involved in another venture. Read full story here.

Q3 Recap: Catch up on ‘Featured Company of the Week’ stories

Indiana technology companies continued to scale during the third quarter of 2016. Our Featured Company of the Week profiles highlight an exciting roster of innovations, announcements and growth amongst rapidly emerging companies. The biggest headline went to Interactive Intelligence and the announcement of their pending acquisition by Genesys, a customer experience and contact center solutions company,

Don Brown shares insight into Indiana’s technology community

The pending acquisition of Indianapolis-based Interactive Intelligence by Genesys at $1.4 billion will be the second largest acquisition of a technology company in Indiana’s history should the deal close, which is expected by December. With such big news, speculation arose about what the sale would mean for the future of Indiana’s technology scene, and all eyes turned to

Q3 2016 Investments for Indiana Technology Companies

The third quarter of 2016 saw a spike in the value of Indiana technology funding deals with a national acquisition and high-value raises from capital sources across the U.S. We compiled a list of funding deals announcements to highlight the Indiana technology companies and those that have invested in or acquired them. Mobile app software company Bluebridge

Liquid expectations and microservices drive culture of innovation at Interactive Intelligence

Interactive Intelligence founder Don Brown is unassuming and fairly soft-spoken for an entrepreneur, except when you get him talking about technology — particularly those innovations developed by the company he founded that recently entered into a merger agreement to be acquired by Genesys for $1.4 billion. He often refers to the company’s customer engagement solutions as

Why you should sign up for the #IndyCorpHack Corporate Hackathon

Calling all coders and developers! Hackathons are a great way to challenge yourself, get exposed to new technologies and processes, and, of course, #hackforgood. You can even make a real-life business opportunity out of your hackathon creation like ReBorn Code has done. The Indiana Department of Environmental Management (IDEM) and ReBorn Code, the winner of

Gen Con draws top tech talent to The Circle City

Forty-eight stories above downtown Indianapolis, held at the height of Gen Con, TechPoint seized on the opportunity to draw in some of the world’s top tech talent and introduce them to the Indy tech community. TechPoint’s League of Xtraordinary Programmers (LXP) event drew more than 200 tech builders and software developers from 21 states. Salesforce,

Xtern: The Ultimate Tech Internship Experience

2015: 108 students, 36 host companies, one awesome summer The TechPoint team, as part of its Talent Attraction & Development Initiative, has spent the last 16 months building “the ultimate tech summer internship experience”, called the Xtern program. Over two summer internship sessions the Xtern program has recruited, housed, and immersed in the city 158 students from 22

Your next tech job starts here.

Software developer jobs  — the most in-demand tech jobs in the Greater Indianapolis area — are projected to grow 22 percent by 2022, much faster than the average for all other occupations according to the Bureau of Labor Statistics. In fact, TechPoint’s recent workforce study confirmed that computer-related jobs, which includes all kinds of tech

Don Brown speaks at first-ever TechPoint Tech Thursday on the road

Last week, Interactive Intelligence hosted TechPoint’s first-ever Tech Thursday on the Road. A capacity crowd of 120 attendees gathered for networking on a patio at the company’s headquarters on the northwest side. Interactive Intelligence CEO Don Brown was the featured speaker. Brown is a self-proclaimed “public school kid from Indiana.” His parents hailed from the

Interactive Intelligence draws 2,000 customer experience pros from 50 countries for Interactions conference

Interactive Intelligence CEO Don Brown’s passion for the company he founded was palpable as he welcomed 2,000 customer service professionals from 50 countries to Indianapolis at the company’s annual Interactions global conference. In his usual irreverent (but very likable) style, Don talked about “giving fits to the big guys out there” and the large, attentive

Tech Company of the Year Interactive Intelligence grew 34 percent while the global contact center market declined

Interactive Intelligence Group, Inc. (NASDAQ: ININ) accepted the Tech Company of the Year Award for the second year in a row during the 15th annual TechPoint Mira Awards honoring the best of tech in Indiana. Indianapolis-based Interactive Intelligence provides software and services that unify every aspect of a business’ interactions with its customers, which reduces

Interactive Intelligence Climbs Above Twitter and Google on Mashable “Best Tech Companies to Work For” List

Interactive Intelligence has once again topped a list of the best places to work. This time it was a story on the front page of Mashable today, listing Interactive Intelligence above both Twitter and Google. Earlier this year, Interactive Intelligence made two other high-profile lists: Glassdoor Employee’s Choice BEST PLACES TO WORK 2014 Forbes’ The