IT Specialist (Customer Support)
◦Supports a variety of finance and accounting systems which operate locally on multiple, medium-scale, mainframe computers, as well as on local personal computers.
◦Analyzes system problems; issues system recovery and/or restart job control language (JCL) to the appropriate center/location as warranted by the situation.
◦Installs, verifies, and reports on standard software packages. Analyzes systems design deficiencies and modifies appropriate scripts and jobs to preclude system abends, develops and maintains electronic processing schedules through the use of automated scheduling tools.
◦Provides technical advice and assistance to include troubleshooting, diagnosing, and resolving customer application problems in response to reported or observed incidents, ensuring critical business activities are carried out.
◦Performs systems analysis of existing system(s) and confers with user representatives to obtain needed supplementary information, e.g., specifics concerning the nature of any new data elements involved.