IT Support Engineer
Job Number 172356
Brand NextGear Capital
NextGear Capital, a Cox Automotive brand, is seeking an IT Support Engineer to join our Infrastructure and Support Teams located just outside of Indianapolis in Carmel, Indiana.
The IT Support Engineer will provide high-level support regarding desktop and laptop issues and complex software and hardware related issues. This is not an ordinary desktop position; it requires a high level of analytical support paired with third level support.
Address hardware and software related problems and questions
Build and deploy phones, workstations, laptops and related hardware
Provide detailed reporting of troubleshooting activities within ticketing system
Setup and maintain accounts within Active Directory
Maintain accurate inventory management of assets assigned to NGC employees
Maintain up-to-date image and patches for desktops and laptops
Troubleshoot remote desktop connection issues
Troubleshoot circuit issues, phone issues and monitor the status of trouble tickets with vendors
Assist with all IT- related projects
Experience with Windows, MS Office and O365
Experience with Active Directory
Experience with desktop image management
Experience with patch management
Experience with SCCM a plus
Solid understanding of desktop or laptop hardware configuration
Solid understanding of Windows networking
Solid understanding of streaming media and video conferencing system management a plus
Detailed troubleshooting skills
Excellent verbal and written communication skills – ability to interpret end user technology related questions.
Ability to accurately document procedures
Education and Experience:
High School Diploma or GED required
3-5 years of experience in a technical support role required
Knowledge of Microsoft desktop hardware and software required
PC based audio/video technologies preferred
Formal trade school preferred
Associate’s Degree preferred
Pushing, pulling, lifting, carrying, packing, moving equipment
Ability to move within/between departments and facilities
Standing, sitting, seeing, hearing, clear speech
Flying when required for travel to work sites
Some outside work required
Will be required to perform other duties
Sitting for long periods of time
May be required to lift and/or move boxes and supplies
Who We Are:
NextGear Capital is the world’s leading independent inventory finance company, providing flexible lines of credit for dealers to purchase new and used inventory throughout the U.S. Canada and the United Kingdom. NextGear Capital delivers innovative solutions that empower dealers to buy and sell inventory with versatile lines of credit that can be used at over 1,000 auto and specialty auctions and other inventory sources.
NextGear Capital is focused on service, technology and simple solutions that will help
dealers stock more vehicles, attract more customers and close more deals. The company is
headquartered in Carmel, Indiana and is part of the Cox Automotive group of companies. Visit
www.nextgearcapital.com to learn more.
Cox Automotive, Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Manheim®, Autotrader®, Kelley Blue Book®, Dealertrack®, vAuto®, Xtime®, NextGear Capital® and a host of other brands. The global company has nearly 30,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises.