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Quality Coordinator

EXPERIENCE: 0-2 Years
ADDRESS: 7225 Georgetown Rd , IN 46268
DESCRIPTION:

The Role

The Quality Coordinator oversees every PERQ Automotive job from beginning to end. From the initial build of the order to delivery of the mail in homes, the Quality Coordinator is continuously involved to make sure jobs are executed efficiently and most importantly, without error.

This could be the job for you if you enjoy:

Vendor Management

Making calls to FedEx and the USPS to ensure daily on-time mail delivery to SCFs and DDUs.
Documenting all conversations with detailed information for communication with Operations and Sales.
With a high-level understanding of USPS processes and rules, asking the right questions to get the most detailed information on delivery of mail to homes.
Identifying late mail and communicating with sales on total impact to the customer.
Monitoring outgoing shipments from production vendors to identify possible delays, communicate those to Sales, and execute a resolution (expediting, alternate delivery, etc.)
Quality Control

Proofing orders built by different departments internally to ensure they are complete and correct based on a comprehensive checklist specific to the type of job.
Communicating necessary changes to all parties involved and making sure those changes are executed correctly.
Sending order forms of completed jobs to the appropriate external vendors as chosen by Purchasing.
The Ideal Candidate

The ideal candidate for this position is a detail-oriented individual who is able to multi-task efficiently in order to handle multiple responsibilities and is an outstanding team member able to work with a variety of departments and people.

To perform this job successfully, one must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge

Proficiency in Microsoft Office
Comfortable navigating websites and using web tools
Basic knowledge of Adobe Reader
Skills & Abilities:

Superior customer service skills including responsiveness and accountability.
Team attitude and professionalism.
Meticulous attention to detail.
Ability to multi-task on multiple items and projects in one day.
Excellent time management and organization.
Superior communication skills.
A typical day may include

Mail Reliability Calls

Calls must be made to FedEx and the USPS to confirm delivery of mail to the correct USPS locations. Follow up calls will then be scheduled and made to verify in-home delivery of mail.
Quality Coordinator must be a good listener and occasionally use fact-finding skills to ensure accuracy of information from the USPS.
The position will require communication with sales when late mail issues arise as well as fielding general questions on mail reports.
Order Proofing

Initial proofing is the first quality control check on an order. This will include evaluation of order details as well as the creative built by in-house artists to ensure the customer’s requests are followed, the mailer is legally compliant, and the mailer is free of typos or informational errors.
Final proofing will follow once the order is ready to send to the appropriate vendor. The Quality Coordinator will ensure that all changes required after initial proofing as well as any made by the customer have been executed correctly.
Data Analysis

Complete ROI analysis for customers based on provided sold data.
Create reports that show overall performance of a job.
Benefits

Full health benefits, dental/vision available
401k plan
Paid-Time-Off (Vacation, holidays, extended December holiday time off)
Bonuses based on company performance
Open Book Financials
Casual Dress
On-site Gym – full, on-site gym: free weights, cardio machines, locker room with full showers
Collaborative, team-focused environment
Community Giveback Program

Date Posted: 03/13/2017
More Info

PERQ

CATEGORY: Consumer Technology, Marketing/Sales Technology CITY: Indianapolis

PERQ is an engagement technology company providing solutions that connect consumers to brands.

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