What would you rather do, go to the City-County building to wait in line and pay your property taxes, or do it online? If that doesn’t pique your interest, what about requesting extra police patrols or reporting an abandoned vehicle in your neighborhood?
Indianapolis and Marion County residents now have access to over fifty services on my.indy.gov one year since its launch. Powered by Shift Indy – a two-year initiative focused on reimagining government service – my.indy.gov has greatly improved the way individuals access city and county government services. The initiative won TechPoint’s Mira Award for Corporate Innovator of the Year in 2018.
Operating as a digital city hall, my.indy.gov makes city and government services more accessible, efficient and available 24/7. Tasks that used to require pages of forms and long lines can now be completed online in the convenience of your own home.
“With today’s technology, people have a world of resources at their fingertips — City and County services should be just as accessible for busy residents,” said Mayor Joe Hogsett. “Today’s expansion to over fifty services on my.indy.gov will increase connectivity to the tools residents use most often, offering even better engagement between neighborhoods and city government.”
Since launching these services in May 2017, the Auditor’s office has processed 4,448 homestead deductions and 4,463 mortgage deductions through December 2017. Over 4,000 of those combined were processed in December, just before the deadline. It used to take from five to ten business days for an application to be processed by this staff. It now takes as little as 20 minutes for these employees to review and process an application.
Shift Indy was also able to create at least 25 new services that weren’t possible prior to creating the digital city hall foundation, upon which new services will continue to be built and deployed. Today, the site features three new public safety services, including Request an IMPD Community Appearance, Request a Ride-Along with IMPD, and File a Complaint on an IMPD Officer. These services create opportunities for engagement within the community and grant individuals the tools to interact with their government in an easy, transparent way like never before.
“What began as a not-so-simple idea to overhaul government service, has now evolved to over fifty digital services for the citizens and businesses of Indianapolis & Marion County,” says Ken Clark, Chief Information Officer for the City of Indianapolis & Marion County. “It has taken a lot of work to get to this point, and will continue as we fully transition the platform later this fall. The tremendous work our team has accomplished this past year, in partnership with City/County agencies and departments, has forever changed the way our citizens and businesses will interact with their local government.”
The website is planned to fully transition to the new platform in Fall 2018. To explore the site, visit my.indy.gov.