How listening and empathy are fueling growth at software startup Authenticx

Sometimes the pent up demand for new tech is so great that it can rocket a market like customer experience management into double-digit compound annual growth. To be exact, customer experience related sales are projected to grow 11.8% over the next five years. But tucked into customer experience management’s impressive growth is a second story […]

Resolve to get healthy (and local) with Indianapolis-based LifeOmic Precision Wellness

It’s a new year and a new opportunity for health. Now more than ever Hoosiers are mindful of their health and what they can do to make sure they curb their vulnerability to disease. COVID-19 made it clear that chronic conditions can impact your body’s effectiveness in fighting off disease. LifeOmic, a health software start-up […]

Genesys won’t let the pursuit of technology get in the way of common sense

Customer service at its purest, most basic form is a one-to-one and face-to-face conversation at the point of service. That’s the measure of the entire experience, and it’s easy to understand how it went. The farther away you get from the customer, however, the more difficult it is to even have a conversation, let alone […]

Taking Off: Republic Airways builds on global reputation for innovation

It’s no secret to Hoosiers in Central Indiana that Republic Airways is a major innovator in the state’s tech sector and beyond our borders. The regional airline employs more than 6,000 people, operates flights for three major U.S. carriers from the nation’s best airport, and is the 2020 “Best of Tech” Mira Award winner for […]

DeliverEnd’s founder Nick Turner is here to help

It’s a good idea to be in good shape, have had a good night’s sleep and a jolt of caffeine before trying to keep up with Nick Turner, DeliverEnd Founder and CEO. The 2019 TechPoint Mira Awards Rising Entrepreneur finalist, who just recently turned 30, is as well known in Silicon Valley as he is […]