Events News

Interactive Intelligence draws 2,000 customer experience pros from 50 countries for Interactions conference

Interactive Intelligence CEO Don Brown’s passion for the company he founded was palpable as he welcomed 2,000 customer service professionals from 50 countries to Indianapolis at the company’s annual Interactions global conference. In his usual irreverent (but very likable) style, Don talked about “giving fits to the big guys out there” and the large, attentive

#FightForSmall launching Hoosier small-business revolution

Although I work in customer service and marketing, I’m also a social justice activist. That’s probably why the word “fight” drew me to the #FightForSmall launch party. That’s not an understatement. Hoosier businesses have a fight on our hands. In an evolve-or-die world, 53 percent of Hoosier small businesses do not even have a website.

IU School of Informatics and Computing enrollment doubled, research funding tripled under Trailblazer in Technology Award winner Bobby Schnabel

Bobby Schnabel, dean of the Indiana University School of Informatics and Computing, was honored with the Trailblazer in Technology Award during TechPoint’s 15th annual Mira Awards honoring the best of tech in Indiana. The award recognizes individuals whose vision and efforts in advancing technology have made a lasting and significant impact on Indiana. Since Bobby

Bridge Builder Award winner Robert Kizer helps students graduate high school and attend college through Starfish Initiative

Robert Kizer, president and CEO of Starfish Initiative, received the TechPoint Foundation for Youth Bridge Builder Award during the 15th annual TechPoint Mira Awards honoring the best of tech in Indiana. The Starfish Initiative, one of the most successful college access mentoring programs in the country, matches students with college-educated, volunteer adult mentors who help “walk”

Tech Company of the Year Interactive Intelligence grew 34 percent while the global contact center market declined

Interactive Intelligence Group, Inc. (NASDAQ: ININ) accepted the Tech Company of the Year Award for the second year in a row during the 15th annual TechPoint Mira Awards honoring the best of tech in Indiana. Indianapolis-based Interactive Intelligence provides software and services that unify every aspect of a business’ interactions with its customers, which reduces

Emerging Tech Company of the Year Ticketracker helping schools in all 50 states boost revenues and increase accountability

Ticketracker, based in Anderson, Ind., received the Emerging Tech Company of the Year Award for its comprehensive software-as-a-service solution during the 15th annual TechPoint Mira Awards honoring the best of tech in Indiana. The software allows schools to replace high-risk cash and paper-ticket processes that often rely on the “honor system,” with secure, online credit

Tech Startup of the Year DoubleMap improves public transit systems for riders and authorities

Indianapolis-based DoubleMap received the Tech Startup of the Year Award during TechPoint’s 15th annual Mira Awards honoring the best of tech in Indiana. DoubleMap is an online bus-tracking application delivering real-time information for both riders and transit authorities, allowing communities to get the most out of their public transit system. DoubleMap provides a web application