Genesys

Businesses traditionally have dictated when and how customers could communicate with them. Designated service hours were set, and only specific methods were available for customers to contact businesses. Initially, that meant in-person visits, telephone calls and, as technology expanded, email took hold.   As technology continued to evolve with texting, messaging apps and chatbots available 24/7, […]

It’s no secret that the bloom is off the rose in legacy tech hubs where congestion, living expenses, and difficulty making a name for yourself (along with the rise in remote work) are fueling an exodus as tech workers and entrepreneurs seek better lives and careers. Indiana is perfectly positioned to attract people who are […]

The Pandemic Pivot of the Year (Institutions and Large Enterprises) award recognizes tech employers who responded in remarkable ways to the COVID-19 pandemic. As we continue to navigate through the COVID-19 pandemic, we can’t help but think how far we’ve all come. While there have been many days where it’s felt like the weight of […]

As Indiana’s tech community continues to grow and mature, it’s getting harder and harder to narrow down the winners for our annual Tech 25 Awards program. Clearly, there is a wealth of tech talent in the Hoosier state, and they are making incredible moves. Join us in celebrating the Tech 25 class of 2020 through […]

Terminus secures $90 million giving outlook for 2021 a post pandemic boost Indiana’s tech sector shot out of the investment gate this year with $102 million in publicly announced raises, 15 M&A transactions reported, and two new, tech-focused venture capital funds.  “When you recall that Indiana tech companies raised a bit more than $174 million […]

David Liddicoat is fairly new to Indianapolis. The Australian native emigrated to the United States by way of the Genesys office in Manilla, The Philippines—the company’s second largest workforce location in the world. The biggest, of course, is right here in Indianapolis. Liddicoat was tapped by Genesys CEO Tony Bates to serve in the newly […]

Customer service at its purest, most basic form is a one-to-one and face-to-face conversation at the point of service. That’s the measure of the entire experience, and it’s easy to understand how it went. The farther away you get from the customer, however, the more difficult it is to even have a conversation, let alone […]

This is the first in an ongoing series of articles designed to provide guidance for making a Smart ReStart back to the office as we all deal with pandemic-related concerns. Tech leaders will share their experiences, lessons learned and things to watch out for as we all work together. Nothing could have prepared the world […]