TechPoint's Logo

Assistant Director of ITSM and Service Strategy

Indiana State University
Terre Haute
3-5 years
IT Infrastructure
Full-time

Job Description

  • Job Summary/Basic Function: The Assistant Director of ITSM and Service Strategy facilitates the formulation and adoption of improved service management processes, as part of a robust service value chain, including the documentation and publishing of standard services and metrics to ensure effective use of the ITIL toolset, data analysis methodologies, technology implementations, and service level agreements.
  • Specific Responsibilities: Strategic planning for service management tools, digitization, and modernization, assist with using available tools to gather and interpret data for decision making and operational purposes, work with campus departments to move forward with using service management and modern tools, and be a subject matter expert in Team Dynamix and Microsoft productivity tools.
  • “Required Education and Experience:” Bachelor’s degree and 5+ years of experience with ITSM.
  • “Indiana State University is an Equal Opportunity/Affirmative Action employer. All are encouraged to apply including women, minorities, individuals with disabilities and protected veterans.”

Company Information

Indiana State University is a world-class center of higher education, located in Terre Haute, Indiana, and serving a multi-state region that stretches from Indianapolis to St. Louis, Chicago, Louisville, Cincinnati, and beyond. It has been recognized by the Princeton Review as among the best universities in the Midwest.

Indiana State is a beautiful, pedestrian-friendly campus located within walking distance of local shops, restaurants, and activities in Terre Haute’s historic downtown district. Situated near the Indiana-Illinois border, the campus is about an hour’s drive from Indianapolis and within a few hours of other major metropolitan areas.

Indiana State offers more than 100 undergraduate degree programs and more than 70 graduate degrees, certificates, and licensure programs, many offered on campus and online. It also serves as a dynamic educational partner for businesses and industries across Indiana and throughout the Midwest. Indiana State is noted for programs in education, business administration, operations and supply chain management, aviation, criminology and criminal justice, cybersecurity, insurance and risk management, psychology, engineering technology, and a variety of health and human services degrees, among many others.

Indiana State, one of the most diverse campuses in Indiana, is a welcoming community of students, faculty, and staff representing most U.S. states and many countries around the world. There are more than 260 student-run organizations offering activities and entertainment throughout the year, along with 15 NCAA Division I athletic teams, a first-rate student recreation center with numerous classes and recreational sports programs, and a Performing Arts Series and University Speakers Series that bring national touring productions and speakers to campus.

Indiana State is a place of belonging where students, faculty, and staff learn and thrive together. Join our Sycamore family!

Indiana State University is an equal opportunity employer committed to hiring people with many varied backgrounds, identities, and characteristics to join our institution; additionally, we are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Assistant Director of ITSM and Service Strategy

Indiana State University
Terre Haute
3-5 years
IT Infrastructure
Full-time

Job Description

  • Job Summary/Basic Function: The Assistant Director of ITSM and Service Strategy facilitates the formulation and adoption of improved service management processes, as part of a robust service value chain, including the documentation and publishing of standard services and metrics to ensure effective use of the ITIL toolset, data analysis methodologies, technology implementations, and service level agreements.
  • Specific Responsibilities: Strategic planning for service management tools, digitization, and modernization, assist with using available tools to gather and interpret data for decision making and operational purposes, work with campus departments to move forward with using service management and modern tools, and be a subject matter expert in Team Dynamix and Microsoft productivity tools.
  • “Required Education and Experience:” Bachelor’s degree and 5+ years of experience with ITSM.
  • “Indiana State University is an Equal Opportunity/Affirmative Action employer. All are encouraged to apply including women, minorities, individuals with disabilities and protected veterans.”

Company Information

Indiana State University is a world-class center of higher education, located in Terre Haute, Indiana, and serving a multi-state region that stretches from Indianapolis to St. Louis, Chicago, Louisville, Cincinnati, and beyond. It has been recognized by the Princeton Review as among the best universities in the Midwest.

Indiana State is a beautiful, pedestrian-friendly campus located within walking distance of local shops, restaurants, and activities in Terre Haute’s historic downtown district. Situated near the Indiana-Illinois border, the campus is about an hour’s drive from Indianapolis and within a few hours of other major metropolitan areas.

Indiana State offers more than 100 undergraduate degree programs and more than 70 graduate degrees, certificates, and licensure programs, many offered on campus and online. It also serves as a dynamic educational partner for businesses and industries across Indiana and throughout the Midwest. Indiana State is noted for programs in education, business administration, operations and supply chain management, aviation, criminology and criminal justice, cybersecurity, insurance and risk management, psychology, engineering technology, and a variety of health and human services degrees, among many others.

Indiana State, one of the most diverse campuses in Indiana, is a welcoming community of students, faculty, and staff representing most U.S. states and many countries around the world. There are more than 260 student-run organizations offering activities and entertainment throughout the year, along with 15 NCAA Division I athletic teams, a first-rate student recreation center with numerous classes and recreational sports programs, and a Performing Arts Series and University Speakers Series that bring national touring productions and speakers to campus.

Indiana State is a place of belonging where students, faculty, and staff learn and thrive together. Join our Sycamore family!

Indiana State University is an equal opportunity employer committed to hiring people with many varied backgrounds, identities, and characteristics to join our institution; additionally, we are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Search