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Director of Professional Services

Clinical Architecture
Carmel
6-8 years
Project Management
Full-time

Job Description

Who We Are

Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.

About The Position  

Clinical Architecture is seeking a Director of Professional Services in the Indianapolis, IN area to promote, manage, and deliver professional services for our clients. The primary objective of the role is to effectively lead a team of subject matter experts, leveraging their in-depth understanding of our client’s business requirements to ensure those requirements are not just met, but exceeded. This position will challenge you to learn our software and its capabilities and assist our clients with their initiatives. We strive to build long-term relationships with our clients, and we want to provide industry leading services to further enable them to improve the quality of their data.  

Responsibilities  

    • Manage a team of informatics subject matter experts and project management professionals. 

 

    • Oversee project planning, execution and close-out. 

 

    • Develop and document project plans, dashboards and other approaches to manage various internal and external projects. 

 

    • Collaborate with Sales team to scope and write professional service proposals. 

 

    • Provide a positive client experience by delivering great service and engaging with clients throughout our business relationship. 

 

    • Ability to understand clients’ needs and use all available resources to identify options and recommend alternatives. 

 

Qualifications and Experience  

    • 5+ years of previous project management, project coordination, or project administration experience is required. 

 

    • 5+ years of scoping, managing and/or delivering professional services is required. 

 

    • Proven ability to translate between IT and Business stakeholders to ensure goals are achieved is required. 

 

    • Strong communication is essential, both verbally and in email. 

 

    • Highly motivated to learn new skills. 

 

    • Ability to multi-task, prioritize, and manage time effectively. 

 

    • Experience in healthcare technology and/or healthcare terminology (e.g., SNOMED, LOINC, CPT, ICD-10-CM) is desired. 

 

    • Bachelor’s degree in Business, Informatics, Public Health, Healthcare Policy & Administration or related field is preferred. 

 

 

Why Clinical Architecture?
We offer:

    • Opportunities for learning, development, and growth.

 

    • Experiences that connect you with colleagues.

 

    • A laid-back work environment with thoughtful amenities.

 

    • Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.

 

    • Sabbatical opportunities for tenured team members.

 

    • Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.

 

    • Maternity and Parental leave benefits.

 

    • Employer paid Short-term Disability & Long-term Disability.

 

    • Health and Wellness incentives.

 

    • 401k Matching.

 

    • Better workdays.

 

Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.

Company Information

Clinical Architecture delivers healthcare enterprise data quality solutions focused on managing vast amounts of disparate data to help customers succeed with analytics, population health, and value-based care. Our solutions produce trusted, actionable data to enable smart decisions that mitigate risk, reduce cost, and improve outcomes. 

Director of Professional Services

Clinical Architecture
Carmel
6-8 years
Project Management
Full-time

Job Description

Who We Are

Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.

About The Position  

Clinical Architecture is seeking a Director of Professional Services in the Indianapolis, IN area to promote, manage, and deliver professional services for our clients. The primary objective of the role is to effectively lead a team of subject matter experts, leveraging their in-depth understanding of our client’s business requirements to ensure those requirements are not just met, but exceeded. This position will challenge you to learn our software and its capabilities and assist our clients with their initiatives. We strive to build long-term relationships with our clients, and we want to provide industry leading services to further enable them to improve the quality of their data.  

Responsibilities  

    • Manage a team of informatics subject matter experts and project management professionals. 

 

    • Oversee project planning, execution and close-out. 

 

    • Develop and document project plans, dashboards and other approaches to manage various internal and external projects. 

 

    • Collaborate with Sales team to scope and write professional service proposals. 

 

    • Provide a positive client experience by delivering great service and engaging with clients throughout our business relationship. 

 

    • Ability to understand clients’ needs and use all available resources to identify options and recommend alternatives. 

 

Qualifications and Experience  

    • 5+ years of previous project management, project coordination, or project administration experience is required. 

 

    • 5+ years of scoping, managing and/or delivering professional services is required. 

 

    • Proven ability to translate between IT and Business stakeholders to ensure goals are achieved is required. 

 

    • Strong communication is essential, both verbally and in email. 

 

    • Highly motivated to learn new skills. 

 

    • Ability to multi-task, prioritize, and manage time effectively. 

 

    • Experience in healthcare technology and/or healthcare terminology (e.g., SNOMED, LOINC, CPT, ICD-10-CM) is desired. 

 

    • Bachelor’s degree in Business, Informatics, Public Health, Healthcare Policy & Administration or related field is preferred. 

 

 

Why Clinical Architecture?
We offer:

    • Opportunities for learning, development, and growth.

 

    • Experiences that connect you with colleagues.

 

    • A laid-back work environment with thoughtful amenities.

 

    • Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.

 

    • Sabbatical opportunities for tenured team members.

 

    • Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.

 

    • Maternity and Parental leave benefits.

 

    • Employer paid Short-term Disability & Long-term Disability.

 

    • Health and Wellness incentives.

 

    • 401k Matching.

 

    • Better workdays.

 

Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.

Company Information

Clinical Architecture delivers healthcare enterprise data quality solutions focused on managing vast amounts of disparate data to help customers succeed with analytics, population health, and value-based care. Our solutions produce trusted, actionable data to enable smart decisions that mitigate risk, reduce cost, and improve outcomes. 

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