Jobs in Tech 101

Customer Success

Do you love teaching people and helping them solve their problems and successfully achieve their goals?  

Customer Success
Customer Success might be the field for you if:

Customer Success professionals enjoy building relationships with and helping people and take pride in being the voice of the customer. They have the technical aptitude and ability to learn software products and enjoy understanding how something works. An important role for customer success professionals is to translate software to help customers understand the best ways to utilize their products based on business needs.

Dave Duke, VP of Customer Success at Sigstr

“It’s the ultimate challenge in business — satisfying customers and creating long-term relationships — and if you do it well, the business will thrive.”

Sound interesting? Here are some occupations in this field:
Customer Success Manager

Customer success managers represent an online company or brand and are the primary point of contact for any customer concerns regarding product, support, or billing. Their purpose is to provide the best customer experience possible, which in turn will result in customer retention and expansion.

Engagement Manager

Engagement managers support the billing and invoicing of clients and manages client expectations. They manage all accounts payable services and ensure that contracts are carried out according to agreed terms.

Implementation Manager

Implementation managers work with project managers to implement an information system or new process in an organization. Similar to a project manager, implementation managers ensure each member of a project team completes the steps to implement a new process.

Customer Support Representative

Customer support representatives interact with customers on behalf of an organization to provide information about products and services, take orders, respond to customer complaints, and address emergency issues.

Technical Account Manager

Technical account managers provide technical, business and product knowledge to oversee and address customers’ technical needs. They support and strengthen existing customer relationships and manage all technical aspects of the company’s largest customers.

A Customer Success Manager's day might include:
8:00 AM

Start the day with the new customer onboarding meeting to help them implement our product

Send an email to a customer answering a question about our support features

Sit in on a client call with my colleague to compare our strategies for measuring customer engagement

12:00 PM

Proactively reach out to customers with content that will help them utilize our product features

Read an article about how agile management can be used with customer onboarding

Start prepping for a trip to visit clients out-of-state to meet their team and engage them further into our platform

8:00 AM

Start the day with the new customer onboarding meeting to help them implement our product

Send an email to a customer answering a question about our support features

Sit in on a client call with my colleague to compare our strategies for measuring customer engagement

12:00 PM

Proactively reach out to customers with content that will help them utilize our product features

Read an article about how agile management can be used with customer onboarding

Start prepping for a trip to visit clients out-of-state to meet their team and engage them further into our platform

You could work at a company like:

Meet Kara Holthaus, Vice President of Client Services at SmarterHQ

Kara believes that customer success is the "heart of the organization," and with that comes responsibility to communicate out internally the wants, needs and struggles of a company's customers.

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Meet Adam Young, Director of Customer Success at Bolstra

Adam has spent 20 year so far as a professional problem solver in tech. A little over 3 years ago, he joined a brand new company as the very first employee.

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Dave Duke has a thing for making customers happy

Dave Duke is thankful for his family, his career, and being part of the tech community in Indy, especially since it could have turned out very differently.

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Meet Tim Butler, VP of Enterprise Delivery at Lumavate

Growing up, Tim always had the urge to take things apart and figure out how they worked. Today he spends every day analyzing problems and coming up with the best solutions.

Read More
Jobs in Tech 101 Start exploring tech- and business-skilled occupations:
Product Development

Product development professionals love building products, automating inefficiencies, and solving problems.

Data Science

Data scientist professionals enjoy extensive thinking about data and abstract problems.

Design

Designers are passionate about crafting beautiful, functional user experiences.

Product Management

Product managers get excited about guiding the success of a product and leading the cross-functional team that is responsible for improving it.

IT & Cybersecurity

IT and cybersecurity professionals build and maintain the security of complex computer networks and databases.

Customer Success

Customer success professionals enjoy building relationships, and take pride in being the voice of the customer.

Support

Support professionals have respect for all clients and team members, and enjoy engaging with people via phone and email to help them solve problems.

Sales

Sales professionals have a will to win and a knack for influencing and building relationships with people.

Marketing

Marketing professionals crafting communications or experiences that inspire, inform, and influence people.

Finance

Finance managers have a passion for working with financial data and interpreting how a business makes money.

HR & Office Admin

HR & office administration professionals have a passion for making sure the workplace is functional, comfortable, and efficient.

Product development professionals love building products, automating inefficiencies, and solving problems.

Data scientist professionals enjoy extensive thinking about data and abstract problems.

Designers are passionate about crafting beautiful, functional user experiences.

Product managers get excited about guiding the success of a product and leading the cross-functional team that is responsible for improving it.

IT and cybersecurity professionals build and maintain the security of complex computer networks and databases.

Customer success professionals enjoy building relationships, and take pride in being the voice of the customer.

Support professionals have respect for all clients and team members, and enjoy engaging with people via phone and email to help them solve problems.

Sales professionals have a will to win and a knack for influencing and building relationships with people.

Marketing professionals crafting communications or experiences that inspire, inform, and influence people.

Finance managers have a passion for working with financial data and interpreting how a business makes money.

HR & office administration professionals have a passion for making sure the workplace is functional, comfortable, and efficient.