Jobs in Tech 101
Customer success professionals enjoy building relationships with and helping people and take pride in being the voice of the customer. They have the technical aptitude and ability to learn software products and enjoy understanding how something works. An important role for customer success professionals is to translate software to help customers understand the best ways to utilize their products based on business needs.
Customer success managers represent a company or brand and are the primary point of contact for any customer concerns regarding product, support, or billing. Their purpose is to provide the best customer experience possible, which in turn will result in customer retention and expansion.
Engagement managers support the billing and invoicing of clients and manage client expectations. They handle all accounts payable services and ensure that contracts are carried out according to agreed terms.
Implementation managers work with project managers to implement an information system or new process for the customer. Similar to a project manager, implementation managers ensure each member of a project team completes the steps to implement a new process.
Customer support representatives interact with customers on behalf of an organization to provide information about products and services, take orders, respond to customer complaints, and address emergency issues.
Technical account managers provide technical, business and product knowledge to oversee and address customers’ technical needs. They support and strengthen existing customer relationships and lead all technical aspects of the company’s largest customers.
Start the day with the new customer onboarding meeting to help them implement our product
Send an email to a customer answering a question about our support features
Sit in on a client call with my colleague to compare our strategies for measuring customer engagement
Actively engage customers with content that will help them utilize our product features
Read an article about how agile management can be used with customer onboarding
Start prepping for a trip to visit clients out-of-state to meet their team and engage them further into our platform
Kara believes that customer success is the "heart of the organization," and with that comes responsibility to communicate out internally the wants, needs and struggles of a company's customers.Read More
Adam has spent 20 year so far as a professional problem solver in tech. A little over 3 years ago, he joined a brand new company as the very first employee.Read More
Growing up, Tim always had the urge to take things apart and figure out how they worked. Today he spends every day analyzing problems and coming up with the best solutions.Read More
4 year University degree is typically required, and Project Management/PMP certification is a plus.
Product development professionals love building products, automating inefficiencies, and solving problems.
Data scientist professionals enjoy extensive thinking about data and abstract problems.
Designers are passionate about crafting beautiful, functional user experiences.
IT and cybersecurity professionals build and maintain the security of complex computer networks and databases.
Customer success professionals enjoy building relationships, and take pride in being the voice of the customer.
Support professionals have respect for all clients and team members, and enjoy engaging with people via phone and email to help them solve problems.
Sales professionals have a will to win and a knack for influencing and building relationships with people.
Marketing professionals crafting communications or experiences that inspire, inform, and influence people.
Finance managers have a passion for working with financial data and interpreting how a business makes money.
HR & office administration professionals have a passion for making sure the workplace is functional, comfortable, and efficient.