Do you love teaching people and helping them solve their problems and successfully achieve their goals?
Customer success professionals enjoy building relationships with and helping people and take pride in being the voice of the customer. They have the technical aptitude and ability to learn software products and enjoy understanding how something works. An important role for customer success professionals is to translate software to help customers understand the best ways to utilize their products based on business needs.
Customer success managers represent a company or brand and are the primary point of contact for any customer concerns regarding product, support, or billing. Their purpose is to provide the best customer experience possible, which in turn will result in customer retention and expansion.
Engagement managers support the billing and invoicing of clients and manage client expectations. They handle all accounts payable services and ensure that contracts are carried out according to agreed terms.
Implementation managers work with project managers to implement an information system or new process for the customer. Similar to a project manager, implementation managers ensure each member of a project team completes the steps to implement a new process.
Customer support representatives interact with customers on behalf of an organization to provide information about products and services, take orders, respond to customer complaints, and address emergency issues.
Technical account managers provide technical, business and product knowledge to oversee and address customers’ technical needs. They support and strengthen existing customer relationships and lead all technical aspects of the company’s largest customers.
4 year University degree is typically required, and Project Management/PMP certification is a plus.