Do you want to be on the front lines helping customers or colleagues diagnose and solve their problems so they can get back to work again?
Support professionals have respect for all clients and team members, and enjoy engaging with people via phone and email to help them solve problems. They are able to effectively prioritize tasks and reliably meet deadlines, while applying their knowledge to novel situations and tasks. They have strong reasoning and analytical abilities, and may have a desire to eventually move into an IT role. Support can also be a path toward IT or customer success.
Help desk analysts provide technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. They support all of the applications and software of a business and resolve hardware and software problems as quickly as possible.
Computer user support specialists provide technical assistance to computer users, such as assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Customer service coordinators often work for employers that serve customers by phone or on a walk-in basis. Their responsibilities include handling customer questions or requests, processing phone orders, entering data into a computer, preparing invoices and providing the status of product orders or services.
Associate’s degree or bachelor’s degree may be required, but some organizations accept experienced high-school graduates.