Have You Given User Onboarding Enough Attention?
All products have at least one thing in common, each must support the first time user. We call this onboarding. Onboarding can be defined as the experience a customer has when becoming oriented to a product or service.
Onboarding is the most important part of the user journey. We know it’s important but rarely give it the time and energy it deserves. Most products spend considerable time on the technical design and user experience, yet few spend enough time thinking about how to onboard new users.
In this talk, we’ll look at different patterns for onboarding. We’ll examine the factors necessary for success to ensure a customer’s first experience with a product will be easy. It’s too important to continuing ignoring this critical aspect of your product.