Job does not require specific languages
Does your mind connect dots others can't even see? Do you like solving complex problems with simple, elegant solutions? You might have what it takes to be our next UX Researcher.
We're looking for someone who is creatively analytical – who can think inside the box, and then blow the box up. The ideal candidate is part scientist, part sociologist. They'll be able to crunch data while empathizing with the human users behind the numbers. They will have an insatiable curiosity and a thirst for truth. They ask why before asking how. And, they will be able to communicate rock-solid rationales to support their ideas.
Create research plans and champion new research methodologies to better understand the behaviors and desire paths of our users
Conduct user experience research activities like stakeholder interviews, focus groups, usability tests, task analysis, surveys, web analytics, heuristic reviews, and field research in order to understand the context in which target audiences interact with websites/web applications
Analyze qualitative and quantitative data from analytics tools, survey results, and other channels to develop insights that inform UX decisions
Collaborate with designers, strategists, developers, and product teams to improve the consumer experience
Translate insights and “light-bulb moments” into actionable plans
Must have a strong understanding of current standards of user-centered design to stay on top of evolving trends and best practices
Develops strong, trusting relationships between the department and product teams, providing leadership and support during strategy, ideation, and execution of large-scale implementations
Executing research methodologies
Executing behavioral data analysis
Completing competitive analysis
Experiment and survey design
Data visualization and interaction design
Presenting and communicating research to stakeholders
Maintaining an open mind
Qualifications (Education, Experience, Certifications & KSA):
Degree in related studies (Human Computer Interaction, Data Science, Interaction Design, Cognitive Science, Psychology, etc.), or equivalent real-world experience
3-5 years in UX Research/Usability/Analytics role(s)
1-2 years of experience in the enterprise Finance or Insurance spaces highly preferred
Track record of integrating user research into product designs and design practices
Experience communicating and presenting to cross-functional teams with multiple stakeholders
Familiar with agile, iterative, and scrum methodologies
Knowledge, experience, and personal attributes:
Must be self-motivated, client experience-oriented, and a strong team player
Understanding of User Experience metrics and usability best practices
Situational adaptability: Demonstrates ability to evaluate and pivot based on new information to meet the needs of the situation
Demonstrated ability to understand and influence the measurement of experience from qualitative and quantitative perspectives, and clearly connect this information to strategic and design solutions
Strong creative and organizational skills
Self-aware with a growth mindset and desire for self-improvement
Strong project-management skills
Strong leadership and interpersonal skills
Curious and inventive personality
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong communication skills and ability to adapt communication to a specific audience
Highly self-motivated and directed.
Team-oriented and skilled in working within a collaborative environment.
April 16, 2021