Application Development Support Manager

Alter DomusIT & Cybersecurity 6-8 Years

Job Description

Cortland* Part of Alter Domus Group is currently seeking a new Global Technology Support Manager to join our Technology team at our Carmel, IN office. This is a highly dynamic role leading a support team for our Global Debt & Capital Markets and Reconciliation platform. You will apply your technical skills to solve production issues, managing a small team that covers global users, interacting with the development team to address issues and enable continuous improvement in the application environment. Your team will handle tier 1 and tier 2 support issues for our business users located in North America and Europe. Primary responsibilities include team management, application support, status reporting and process automation. Specific duties will also include: participation in refactoring, code-review, QC testing, ad hoc projects, data analytics, problem solving, bug identification/fixing and new code development. Candidate must show versatility and willingness to handle several tasks concurrently.


Lead and manage a team of 5 – 7 technologists providing tier 1 and 2 production support on core business applications;
Fully own and operate our reconciliation platform built around FIS IntelliMatch;
Work closely with business partners and key stakeholders to identify solutions to business problems;
Provide accurate progress reporting to executives;
Work heavily with MS SQL for analysis and product development;
Configure and administer applications managed by your team; and
Develop SSRS reporting solutions for clients, stakeholders, and auditors.

5+ years technology experience with bachelor’s degree in a technology-related field (preferably Computer Science);
Strong experience in MS SQL, T-SQL, SSRS, MS Excel;
Experience with Microsoft development including: C#, .NET Framework, ASP.NET, SQL Server, T-SQL, Web API 2, and TFS;
Exposure to other common programming languages is a plus: Python, Java, Go, Julia, C, Scala, and R;
Understanding of object-oriented programming and asynchronous programming concepts;
Experience debugging software in an integrated development environment;
Ability to troubleshoot 3rd party software components;
Experience using incident management software;
Experience working with MS server environments, Visual Studio, TFS;
Demonstrated highly analytical and strong problem-solving skills;
Strong verbal and written communication skills;
Commitment to a client-focused, solutions-oriented approach;
Experience and ability to lead a team in successfully meeting goals through a fast-paced environment;
Strong willingness to continually grow as a technologist and problem solver; and
Bilingual fluency in speaking and reading Mandarin Chinese and English a plus.

Independent and possessing more than fifteen years’ experience in its field, Alter Domus has become a leader in corporate and management services for private equity & infrastructure and real estate funds as well as listed and unlisted companies. Our staff of over 2,000 people also provides fund administration and financial reporting services. We mentor and develop our employees’ technical knowledge and practical skills. We also champion commitment and a customer-oriented mindset.


Cortland* Part of Alter Domus Group offers a competitive, comprehensive benefits package including a generous vacation policy, a diverse work environment, and strong global connections. As you collaborate with colleagues in our fast-paced environment, you will gain exposure to demanding and stimulating experiences that you will take with you as your career progresses. We provide a sophisticated work environment with prominent clients that will take your ambitions and talents to the next level and give you the resources and support you need to succeed.

For more information, please visit: Opens a New Window.and www.alterdomus.comOpens a New Window..
Cortland* Part of Alter Domus Group is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Posted On

October 1, 2019