CRM Strategy – Managing Consultant (remote/travel)


Job Description

About Us
Appirio, a Wipro Company helps customers create next-generation Worker and Customer Experiences using the latest cloud technologies. Our free-thinking consultants deliver unmatched customer value by creating actionable strategies, delivering results quickly, and helping organizations adapt to a new experience-driven era. We do this by harnessing the power of one of the world’s largest crowdsourcing communities and thousands of pre-built solution accelerators. Appirio is a trusted partner to some of the world’s largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.

Brief Summary of Role
The Managing Consultant for CRM Strategy is a utility player, often working independently across a portfolio of projects in collaboration with internal resources and external clients.

The Managing Consultant is responsible for developing and executing successful client experience strategies using, Salesforce, and other cloud based technology solutions to help organizations meet evolving business needs.

We seek a candidate with deep functional knowledge and industry experience who can engage key business stakeholders to identify business challenges, develop solutions, and present recommendations that deliver tangible business benefit.

This senior-level role will work with executives, senior managers and project teams to ensure overall project success. Travel expectations vary based on the project; willingness to travel up to 80% of the time is required.


Leverage people, process and technology to establish a CRM strategy that aligns to the business strategy, engages stakeholders and supports the development of a “World Class” sales, service and marketing organization
Working with multiple stakeholders, identify the most important client business challenges, conduct analysis, and present strategic solutions that align to the corporate sales, service and marketing strategies
Lead senior business stakeholders through transformative activities, beginning with discovery through delivery of business value designed at streamlining business processes to achieve optimal performance
Proven ability to build relationships with constituents, including: clients, internal teams, and consulting partners
Collaborate with sales during the presales/discovery stage to research and understand client business challenges and drive towards value added solutions
Contribute to the development of delivery tools and resources, thought leadership, and client offerings through personal experience and perspective
Manage and lead resources assigned to project that are responsible for the implementation of cloud solutions designed to enhance the client experience
Education and Required Experience

Bachelor's degree or an advanced degree in the area of specialization, or equivalent combination of education and experience
Progressive and professional experience leading/supporting sales, service and marketing transformation for large scale global projects spanning multiple vertical markets
Experience with challenging current thought process and status quo of business stakeholders regardless of the audience
Demonstrated experience collaborating and communicating with a diverse set of people across groups and organizational levels
Enthusiastic, professional and confident team player with a strong focus on client success who can present effectively even under adverse conditions
Must demonstrate the ability to work independently, prioritize multiple objectives in a rapidly changing environment, and ensure delivery of quality products
Possess the ability to influence various stakeholders and strategic direction without direct control/authority
Executive level communication skills and experience interacting with various levels of stakeholders
Strong writing skills including the ability to synthesize information into clear, concise messages both for detailed analytical reports and executive summaries
Ability to work from home and travel up to 80%
Current Salesforce Admin 201 or advanced certification is preferred
Sales Cloud or Service Cloud certification is preferred
Not eligible for Visa sponsorship
We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Posted On

April 16, 2018