At Axia Technology Partners, our clients rely on their IT systems to power the solutions they deliver. We are seeking an experienced Desktop Support Specialist to join us on this journey, using his or her technological skills to make us more efficient. In this role, the successful individual will oversee our clients’ current systems and assets, assist with upgrades and fixes, and provide training and support—as needed. Our ideal candidate has extensive knowledge of computer hardware and software, Office 365, VoIP systems, and advanced industry knowledge to keep us on the cutting edge. From day one, you’ll have an immediate impact on the day-to-day efficiency of our clients’ IT operations, and an ongoing impact on our overall growth.
Essential Duties & Responsibilities:
-Process ticket requests through Autotask
-Follow up with customers, provide feedback and see problems through to resolution
-Office 365 deployments and migrations
-Installation, configuration, troubleshooting, and support of Microsoft and Apple Operating Systems
-Troubleshoot VoIP and various phone systems
-Install, troubleshoot, upgrade and maintain computer hardware and software.
-Recommend procedure modifications or improvements
-Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
-Firewall Rule Management, Port Translation, Quality of Service, and Network ----------Protocol Routing
-SQL Server Database Maintenance, Backup, Restore and Upgrade Procedures
-DNS in Active Directory and Hybrid/Cloud Environments
-Ensure proper recording, documentation and closure
-Preserve and grow your knowledge of help desk procedures, products and services
-5+ years of experience as a help desk technician
-At least 1 year of experience working in a Managed Services environment
-Experience with Windows 7/10, Mac OS, Office 365, and Microsoft Azure
-Experience deploying and troubleshooting VoIP systems
-High school diploma or GED
January 28, 2020