Client Services Analyst

Baker HillCustomer Success 0-2 Years

Job Description

Provides answers and resolves problems for clients via phone, email, or online for Baker Hill software products; including testing, troubleshooting, and implementing necessary configuration changes and updates.

Partners with clients to provide insight, analysis, and solutions to business problems.

Actively collaborates with other team members and develops strong working relationships with clients, service/sales team, and other key stakeholders.

Manages multiple priorities daily from both external and internal clients in a professional and timely manner.

Monitors accuracy and completeness of all assigned tasks.

Facilitates the transfer of technical information to potentially non-technical clients.

Drives client satisfaction by proactively managing, troubleshooting & delivering technical information via phone, online, on‐site. This position requires superior interpersonal communication with clients, technical resources, professional services, sales and management.

Posted On

March 17, 2020