Communications Specialist

BlackInk ITHR & Office Administration 0-2 Years

Job Description

Are you a dynamic, motivated, and well-organized professional who is passionate about improving the working lives of others? We are a team of talented professionals who appreciate excellence and ingenuity. We have been around for 25+ years, challenging status quo and helping our clients succeed.

WHAT YOU WILL BE DOING

Administrative Support

· Welcome team members and visitors as they arrive to our office

· Answer incoming calls and directing to the right person

· Prepare, assist, and coordinate for client and company meetings or events

· Assist leadership team in calendar appointments and administrative support as needed

· Aid in the creation of materials for internal use, services, business plans and management communications.

· Support other staff members as needed.

Client Service Request Administration

· Answer all incoming calls and email correspondence for service requests from clients

· Gather information on service needs and create service tickets in company management system

· Assist clients in status updates and follow up to ensure high client satisfaction

· Create documentation for role as needed

Operations

· Assist in reporting and review of client information in company management systems

· Receive hardware shipments and route to appropriate resources

· Assist in managing contract renewals and agreements with clients and partners

· Assist in scheduling monthly and quarterly management meetings with clients

· Assist in notification of needed maintenance with building management

REQUIRED KNOWLEDGE & SKILLS

· Superb written and verbal communication skills

· Proficient with Microsoft Windows and Office software, Outlook, Excel, Word, PowerPoint, etc.

· Multi-tasking and time-management skills, with the ability to prioritize tasks

· You have a passion for solving problems - showcased through a customer-centric vision, you exude resourcefulness by engaging with all available assets and resources.

WHAT WE VALUE

· People with passion for BlackInk IT services and willingness to give what it takes

· Proactive problem-solvers with confidence in your skills and humility in your approach

· Adaptive to change and enjoys learning in a fast-paced environment

· Detail-orientated people that can manage multiple concurrent projects and deadlines

· Hunger to always keeping learning and growing

ABOUT US

· We believe people are first

· We want you to make a significant impact

· We move quickly and expect a lot from our people

· We always try to do the right thing

THEBENEFITS

· Medical, dental and vision insurance

· Short and long-term disability

· 401K

· Training and personal development

· Paid cell phone

· Paid time off

· Free parking

Posted On

August 20, 2021