Service Analyst

BlackInk ITIT & Cybersecurity 0-2 Years

Job Description

Are you curious, inventive, committed, and passionate about customer service? Do you want to play a role in shaping how companies stay safe and maximize their technology investments? We are a team of professionals that is all in on delivering value to the people, the community, and clients we serve. Blackink IT has built a culture that values Ownership, Ingenuity, Excellence, Respect, Teamwork, and Integrity. We have been around for 25+ years, challenging status quo and helping our clients succeed.

WHAT YOU WILL BE DOING

OPERATIONAL MANAGEMENT

Lead client support activities to get to root cause problem resolution.
Working with end users to identify and deliver PC/Endpoint device service-level support.
Efficiently and effectively diagnose, troubleshoot, install, and/or perform repairs to hardware, software, and peripheral equipment either on-site or remote.
Accurately documenting instances of hardware failure, repair, installation, and removal.
DRIVE CUSTOMER SUCCESS

Receive high client satisfaction ratings for professional communication and success of service request ticket resolution.
Ensure Blackink IT processes for successful root cause diagnosis and solution implementations are followed for consistent high-quality service.
Provide training and support to end users and staff on computer operation and other issues.
REQUIRED KNOWLEDGE & SKILLS

In depth, technical knowledge and hands-on troubleshooting experience.
Working knowledge of current network protocols, operating systems, and standards.
Ability to read and understand technical manuals, procedural documentation, and OEM guides.
Effective interpersonal skills, strong communication skills with a user-friendly language.
WHAT WE VALUE

People who see others as an individual and not an object.
Passion for helping clients keep safe and productive through advanced technologies.
Proactive problem-solvers with confidence in your skills and humility in your approach.
Detail-orientated people that can manage multiple concurrent projects and deadlines.
Hunger to always keeping learning and growing.
Ingenuity-minded thinking when approaching routine tasks.
ABOUT US

We believe people are first.
We want you to make a significant impact.
We move quickly and expect a lot from our people.
We always try to do the right thing.
THE BENEFITS

Medical, dental and vision insurance
Short and long-term disability
401K match
Training and personal development
Paid cell phone
Generous paid time off
Free parking downtown

Posted On

May 9, 2022