Service Technician

BlackInk ITIT & Cybersecurity 0-2 Years

Job Description

Are you inventive, committed and passionate about customer service? Do you want to play a role in shaping how companies maximize their technology investments? We are a team of professionals that is all in on IT management. BlackInk IT is redefining how IT managed services are strategically used by companies. BlackInk IT has built a culture that values Ownership, Ingenuity, Excellence, Respect, Teamwork and Integrity. We have been around for 20+ years, challenging status quo and helping our clients succeed.

WHAT YOU WILL BE DOING

Operational Management

· Work with end users to identify and deliver PC/Endpoint device service-level support

· Efficiently and effectively diagnose, troubleshoot, install, and/or perform repairs to hardware, software, and peripheral equipment either on-site or remote

· Accurately document instances of hardware failure, repair, installation, and removal

Drive Customer Success
· Receive high client satisfaction ratings for professional communication and success of service request ticket resolution

· Ensure BlackInk IT processes for successful root cause diagnosis and solution implementations are followed for consistent high-quality service

· Provide training and support to end users and staff on computer operation and other issues

REQUIRED KNOWLEDGE & SKILLS
· In depth, technical knowledge and hands-on trouble shooting experience

· Working knowledge of current network protocols, operating systems, and standards

· Ability to read and understand technical manuals, procedural documentation, and OEM guides

· Effective interpersonal skills, strong communication skills with a user-friendly language.

WHAT WE VALUE
· People with passion for technology and willingness to give what it takes

· Proactive problem-solvers with confidence in your skills and humility in your approach

· Detail-orientated people that can manage multiple concurrent projects and deadlines

· Hunger to always keeping learning and growing

· Ingenuity-minded thinking when approaching routine tasks

ABOUT US
· We believe people are first

· We want you to make a significant impact

· We move quickly and expect a lot from our people

· We always try to do the right thing

THEBENEFITS

· Medical, dental and vision insurance

· Short and long-term disability

· 401K

· Training and personal development

· Paid cell phone

· Paid time off

· Free parking

Posted On

September 13, 2021