Service Technician

BlackInk ITIT & Cybersecurity 0-2 Years

Job Description

Operational Management
• Work with end users to identify and deliver PC/Endpoint device service-level support
• Work with dispatcher to efficiently and effectively diagnose, troubleshoot, install, and/or perform repairs to hardware, software, and peripheral equipment either on-site or remote
• Accurately document instances of hardware failure, repair, installation, and removal

Drive Customer Success
• Receive high client satisfaction ratings for professional communication and success of service request ticket resolution
• Ensure BlackInk IT processes for successful root cause diagnosis and solution implementations are followed for consistent high-quality service
• Provide training and support to end users and staff on computer operation and other issues

Strategy & Planning
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
• Accurately document instances of hardware failure, repair, installation, and removal
• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs

Posted On

November 12, 2018