Purpose of Summary
The Salesforce Administrator will be part of the launch of the client initiative to bring Salesforce as the record of truth at client. They will be involved in not only the platform launch, but also maintaining best practices.
Essential Duties & Responsibilities:
Handle all basic administrative functions including user account maintenance, data imports, reports and dashboards, workflows, respond to internal Helpdesk requests, maintain user roles and profiles, security settings, access settings and other routine task.
Maintain the integrity of the salesforce data base by performing database tasks and duplication cleansing.
Build custom reports and dashboards to help each department make more informed and tactical decisions.
Help tailor the Salesforce experience for several groups of users based on unique business requirements.
Collaborate with IT department to coordinate the evaluation, scope, and completion of new Salesforce development requests.
Assist in training with users and grow the Salesforce.com skillset across the organization.
Collaborate with all business units within E&I to support a culture of continuous improvement and consistent Salesforce adoption.
Minimum 3 years of experience as a Salesforce.com administrator.
Bachelor’s degree or relevant work experience.
Hands on experience as a system administrator including implementation, day-to-day operations, upgrades, and maintenance.
Strong understanding of Salesforce.com best practices and functionality.
Strong data management abilities.
Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes.
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
Creative and analytical thinker with strong problem-solving skills.
Demonstrate exceptional verbal and written communication skills.
Self-sufficient, self-motivated, reliable, and takes initiative.
Strong team player with excellent time management, organizational, and communication skills.
Proficient in Microsoft Office suite of programs, specifically Outlook, Word, PowerPoint, and Excel.
June 7, 2021