Audiovisual Specialist

Job Description

Butler University’s Information Technology department is currently seeking a passionate and skilled Audiovisual Specialist who is eager to join a team which values education, collaboration, innovation, and fun. The AV Specialist is a hands-on role which will be directly involved in all aspects of the management of AV-enabled spaces on Butler's campus. The AV Specialist will have a unique opportunity to participate in the full life-cycle of Butler's mediated systems from design, procurement, and installation through to support, training, and documentation.

Butler IT’s Audiovisual team currently oversees over 300 AV-mediated systems which span all functions of the university including academics, administration, arts, and athletics. Qualified candidates should be self-starters who are comfortable troubleshooting/supporting systems with little prior experience. Additionally, interested applicants should be driven, detail-oriented, curious, flexible, collaborative, and team-oriented.

Key Responsibilities:

Provide just-in-time support to mediated spaces (classrooms, labs, conference spaces, etc.)
Troubleshooting and facilitation of break/fix activities for mediated spaces
Assist with the implementation/installation of new mediated systems or updates/upgrades to existing systems (including system design, hardware installation, programming, and running/terminating various cable types as needed)
Analyze system/business processes to identify inefficiencies and develop strategies for improvement
Provide ad-hoc end-user training for AV systems
Build and maintain system documentation and support articles for a variety of audiences
Provide world-class service and support for University students, faculty, staff, and guests
Create, update and manage internal procedural documentation in knowledge base as necessary for all job functions

Position requirements:

1-2 years of Audiovisual installation and support experience
General experience with Windows and Macintosh desktop operating systems
Thorough understanding of AV signal pathways and a serious interest in control/programming of AV systems
Excellent verbal and written communication skills
Demonstrated organizational skills with exceptional attention to detail
Proven customer service and telephone skills
Self-starter, capable of making independent decisions
Desire to be a continuous learner and sharpen skills when given the opportunity
Ability to analyze complex problems and solve issues with little or no prior experience
Ability and desire to thrive in a team environment

Preferred Qualifications:

Experience with running and terminating Ethernet, audio and control cabling
Experience with audiovisual programming, including Crestron systems
Experience managing small to medium-sized projects
Project management/budgeting experience
Experience in a higher education and/or a large/complex IT organization
College degree; degree in a technical field (Computer Science, MIS) is a plus
Butler University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We welcome applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category.

As a condition of employment, Butler University requires COVID-19 vaccinations for all students, faculty, and staff (subject to applicable law). COVID-19 Vaccination Requirement FAQs

March 9, 2023