Technical Support Engineer II

CarboniteSupport 3-5 Years

Job Description

At Double-Take, Carbonite’s newest division, we are looking for special people, those who think fast, work well under pressure and have fun at the same time. We want someone who is not merely interested in a job, but rather is passionate about their profession. We are seeking a self-motivated, driven Technical Support Engineer, Level 2 who “gets it done, whatever it takes,” and thrives in a fast-paced, deadline-driven environment. You relish accountability rather than avoid it. “That’s not my job” is not a part of your vocabulary. You are driven by a desire to deliver the highest levels of satisfaction and value to internal and external customers. Above all you are thoroughly professional and ethical in everything you do.

As Technical Support Engineer, Level 2 you will use phone or email to provide software technical support to customers and/or partners using Carbonite Double-Take products. You will provide front line support on questions ranging from basic to complex. The issues are recorded electronically in the Call Tracking database for call history and statistical reference. To be successful in this role you must possess a thorough knowledge of our products as well as other applications typically used by customers.

Posted On

June 28, 2019