Senior Account Manager

CastedSupport 3-5 Years

Job Description

What We’re Looking For
A poised and passionate individual who can’t help but put not only the needs but the sheer delight of the client first because the success of our clients is the success of Casted. You’ll own the experience our clients have with the product and our brand after the sale, so it’s imperative that you are eager to serve.

We will treat you like an owner and expect the opinions and passion of someone who owns this challenge with us.

Bullet points of stuff we’re looking for:

2-7 years of experience in a customer-facing role at a SaaS Company or similar industry. Account management preferred.

Natural desire to serve others, solve problems and deliver exceptional experiences

Seamless collaboration with the product and design team to bring clients needs to the forefront of our product roadmap.

Adaptability in the midst of a rapid-change, rapid-growth startup environment

Hunger to learn as much as possible about podcasting and bring opportunities for advancement back to our clients, our product, and our own content strategy

What You’ll Do
Play a key role in interfacing with the client and product team in order to bring the client’s needs to life within the platform. You’ll be a Casted product expert and understand the platform inside and out. You’ll leverage the knowledge of the Casted platform to make impactful and strategic suggestions to clients on how to better leverage their podcasts.

Some bullet points about what a day might look like:

Sustain business growth by helping clients fully utilize the platform for maximum value

Analyze customer data to improve the client experience

Lead product trainings for clients

Continuously improve client onboarding processes

Evaluate and improve tutorials and other communication infrastructure

Act as the liaison between clients and the business

Handle and resolve client requests, needs, and complaints

Minimize client churn through exceptional service and experiences

Aid in product design and development by communicating client feedback and requests

Implement clients and get them fully functional within the platform

Interested? Great. We can’t wait to meet you.

Posted On

May 1, 2020