Student Success Representative: Part-Time

Combined CuriosityCustomer Success 0-2 Years

Job Description

This HYBRID, PART-TIME position has openings for our Saturday and Sunday shift. If you love helping people achieve their dreams, keep reading and then check out our website to learn more!

Role Responsibilities:
> Provide exceptional customer service for issues and inquiries from students through chat, e-mail, and phone
> Guide students through the enrollment, onboarding, up-sell, and return/refund process
> Multitask and problem solve efficiently across technological platforms
> Troubleshoot issues and fully understand the issues presented
> Moderate and grow webinars, social media interactions, etc.
> And more...

Candidate Qualifications
> Customer-first mentality
> 1-2 years of customer support experience, preferably in the digital space
> Exceptional communication skills and an innate ability to encourage even the most frustrated and confused customer
> Proven ability and willingness to problem solve at a systemic level

Posted On

June 8, 2022