This HYBRID, PART-TIME position has openings for our Saturday and Sunday shift. If you love helping people achieve their dreams, keep reading and then check out our website to learn more!
> Provide exceptional customer service for issues and inquiries from students through chat, e-mail, and phone
> Guide students through the enrollment, onboarding, up-sell, and return/refund process
> Multitask and problem solve efficiently across technological platforms
> Troubleshoot issues and fully understand the issues presented
> Moderate and grow webinars, social media interactions, etc.
> And more...
> Customer-first mentality
> 1-2 years of customer support experience, preferably in the digital space
> Exceptional communication skills and an innate ability to encourage even the most frustrated and confused customer
> Proven ability and willingness to problem solve at a systemic level
June 8, 2022