Customer Service Representatives interview beneficiaries and the general public to determine the nature of their problem/question.
Provide the status of their entitlement/payment; explain technical information, gather facts and resolve problems relating to Defense Finance and Accounting Service (DFAS) Pay Programs, such as military, civilian, or retired, and annuitant pay.
Service Representatives respond to telephonic and written inquiries and explain and/or assist customers in the preparation of various forms and documents.
For vacancies filled below the full performance level, duties will be developmental in nature
September 9, 2021