IT Specialist (Customer Support)

Defense Finance and Accounting Service (DFAS)IT & Cybersecurity 3-5 Years

Job Description

Duties:

Incumbent keeps abreast of current IT technology in order to provide technically accurate recommendations for solving complex problems expediently.
Reviews, validates, and standardizes problem resolutions for inclusion in the problem resolution database.

Researches, evaluates and provides feedback on problematic trends and patterns in customer support requirements for new or modified systems and services based upon an analysis of business needs and practices.

Perform system restore and refreshes. Coordinates with database administrators and programmers as required.

Validate appropriate Configuration Management controls are in place to ensure that only authorized and acceptance tested changes get promoted to production

Plans finance and accounting system operations activities, including release of code to production, maintenance of the configuration management repository, test environments, Operational Readiness Reviews and resolution of production issues.

Serves as first line of support for resolution of production issues.

Performs release management and serves as the primary support for resolving production and/or batch cycle related issues.

Coordinates with the hosting provider for planning purposes and resolution of issues.

Posted On

January 25, 2023