Do you have a passion for ensuring customers receive excellent service? Delta Faucet Company is committed to delivering an outstanding experience to our customers and consumers before, during and post sale. We need an accomplished leader that will drive capability and process improvements through the application of technology. Delta Faucet Company needs someone in this role that will blend business expertise, an innovative attitude, and pragmatic implementation experience.
The Business Solutions Manger - Service Operations works directly with Supply Chain, Customer Solutions, Planning, Manufacturing and IT leadership to identify, mature, and deliver solutions. This opportunity provides an exciting mix of technical and traditional challenges along with projects that are transformational in the capabilities they will enable. If you enjoy working with a cross-functional teams to tackle problems and continually improve outcomes, this position is for you!
Ideal candidates will blend their knowledge of technology/systems, analytical skills, and trends in supply chain & service management to elevate and champion the best opportunities. They will balance emerging areas like Digital Factory and CRM with traditional needs of ERP and planning systems to optimize our project portfolio.
Cultivate relationships with partners across all meaningful business functions (Customer Service, Supply Chain, Logistics, Planning & Manufacturing Operations)
Direct an experienced team with high business insight
Develop a technology roadmap that will help Delta win in Supply Chain, Manufacturing, and Service to our customers
Develop compelling cases for change based on the generation of business value and new capability
Guide the organization through process change and adoption of technology
Drive effective, efficient and successful project execution
Inform and drive system and solution architectures
Define and implement a strategy that supports roadmap execution, solution support and evergreen IT principles
Education & Experience:
Bachelor’s degree and a minimum of 12 years of experience in supply chain, planning, operations leadership, customer service or IT functions
Experience delivering technology solutions supporting supply chain, operations, customer service or other relevant business processes
Exposure to ERP (particularly SAP) and/or other enterprise level technology solutions
Knowledge of manufacturing processes and environments
Developed negotiation and consensus building skills
Significant experience leading complex projects and transformative change
Proven communication and related interpersonal proficiencies
January 6, 2020