The Engagement Manager’s job is to deliver maximum value to the customer. An effective Engagement Manager (EM) does this by making sure that all involved have the resources they need, are communicating well, and are shielded from distractions and interruptions. EMs often serve as a product owner or support the client product owner by authoring user stories, determining acceptance criteria, and performing feature acceptance testing with a Sprint. EMs are Scrum Master for their team, facilitating daily stand-ups and supporting the team in following the Scrum delivery process. Engagement Managers also handle traditional project management duties including scope definition, staffing, communication of status to clients and DT partners, budget oversight, and risk/issue management.
Determine the best agile methodology to employ for a given project.
Leverage work management systems like Azure DevOps, Jira, etc to plan and track progress.
Understand progress daily, identify bottlenecks and work with the Team to develop corrective actions.
Manage and report the status of scope, schedule, resourcing, and financials.
Elicit and document requirements, authoring user stories, and acceptance criteria.
Translate customers’ short and long-term goals into deliverables such as technical roadmap, feature inventory, and program project breakdown.
Ensure product quality expectations are defined and known across the team.
Collaborate with the team in scheduling work, including defect remediation and refactoring, guarding against the accumulation of technical debt.
Work with the technical team and client stakeholders balancing the interests of both when issues arise.
Remove impediments allowing the team to focus on engineering tasks.
As Scrum Master for the project team:
take the lead on resolving conflicts within the team
facilitate project team meetings including sprint pre/planning meetings, daily scrum and sprint review and retrospective meetings
support implementation of improvements identified during retrospectives
limit interruptions to the team’s focus on Sprint commitments
Manage multiple projects concurrently.
Bachelor's degree - information technology or business or related field
Exceptional people skills. Comfortable working with a diverse group of people and serve as an arbitrator when conflicts arise
Understanding of financial controls needed in project management and consulting work
Practical understanding of how to scope and estimate work.
Excellent written and verbal communication skills.
7-10 years experience in Project Management and/or serving as Scrum Master
Management of more than one significant project at a time
Prior experience as a Business Analyst, Product Owner, and/or Tester
Account management experience
Healthcare and/or Financial Services experience is beneficial but not required
QUALITIES AND CHARACTERISTICS
Curious: Motivated, self-driven desire to learn more and to improve continuously.
Proactive: Speaks up early if there's a problem
Iterative: When faced with a large task, able to lay out a solution, focus on solving one step, then re-evaluate the solution at each step
Flexible: Able to work effectively across multiple projects simultaneously, identify most critical work and establish priorities.
Leader: Able to present and communicate ideas effectively, willing to take appropriate risks and affect positive change within the organization
Professional: Comfortable presenting to clients and peers, dresses appropriately for the situation, articulate when presenting DT products and services, respectful of clients and coworkers
Quality: A focus on solving the right problems
June 3, 2022