Client Success Director

DriverReachTechnical/Customer Support 6-8 Years

Job Description

What you’ll be doing:
As our Client Success Director, you’ll play a critical role in DriverReach’s growth by bringing our best practices, innovations, and system capabilities to our clients. Your technical leadership along with driving deep understanding of each client’s implementation will encourage adoption and greater business value within the system. Your ability to lead cross-functionally will help DriverReach and our clients drive results together.

Core Responsibilities:
Lead the Client Success team by fostering a culture of success and by building, managing, training, setting expectations, and delivering on KPIs.
Perform as a trusted advisor for customers: manage and refine customer lifecycle processes, including touch points, listening points, and executive briefing reviews.
Create and manage departmental strategy as well as customer dashboards for Client Success.
You are:
Strategic thinker who is able to strategize, implement, improve, and manage both new and existing ideas and tactics.
Excellent at coaching, inspiring and holding your team accountable for big goals and multiple projects.
Detail-oriented, data-driven, creative, high-energy leadership.
You are driven, and your can-do attitude inspires other to elevate their performance in a fast-moving environment.
Prior experience working with SaaS and CRM business platforms.
Measured on Key Performance Indicators:
Termination Record Growth
Termination Record Revenue Growth
Ensuring “retention is priority”
Increasing paid tier customers, adding paid users, and converting freemium accounts to paid tiers.

What Will You Get:
Competitive salary
Medical/Dental/Vision/Life Insurance benefits
PTO
Paid Holidays
Onsite Gym
A fun and fast culture, and an experience you will cherish forever

Posted On

September 19, 2018