Customer service is broken — stuck in a time warp. As everything has evolved around it, the technology available to support the way businesses engage with customers has mostly stood still. The tools we have on the phones in our pockets are wildly superior to what’s available to us when we engage with our favorite brands. The truth that no one wants to say out loud is that Big Tech has held the customer experience hostage for decades with its giant servers, complex implementations, buried software and expensive contracts. And that’s just not ok with us.
So we founded Edify and built Huddle to seize the opportunity in the void. With customer experience being the final frontier in winning the hearts and dollars of consumers long-term, the brands who prevail are going to be the ones who have tools to do what no one else can. At last, there’s a more predictable, reliable, cost-effective, transparent, full-featured, cloud-native, easy-to-get-and-use, intuitive, accessible, genius single piece of software that’s changing everything.The time for employees to love work, and customers to love companies is here. And finally, so are the tools.
We are Edify. And we’re customers, too.
When building software, you go through many stages. From initial requirements to product launch, it’s integral to ensure that everything works according to specification. This is why we’re looking for a Quality Assurance Engineer - to help us maintain our world-renowned level of quality and reliability.
By joining our team, you will play an important part in our company’s product development process. As a QA Engineer, you will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs. You will hunt bugs, identify issues, report them, and see that they’re dealt with.
Review and analyze requirements, specifications, and technical design documents, providing timely feedback
Develop detailed, comprehensive, and well-structured test plans and test cases
Prioritize and plan testing activities
Identify and report bugs/issues found, then verify that issues are resolved
Perform regression testing
Stay up-to-date with new testing tools and test strategies
3 years proven work experience in software quality assurance
Strong knowledge of software QA methodologies, tools, and processes
Hands-on experience in writing clear, concise and comprehensive test plans and test cases
Knowledge of SQL database
Keen eye for detail and a commitment to excellence
Be willing to help your teammates, share your knowledge with them, and learn from them
Be open to receiving constructive feedback and turning it into process improvements
At Edify, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.Posted On
September 3, 2021