IT Infrastructure Services Engineer

Elements FinancialIT & Cybersecurity 3-5 Years

Job Description

This is an exciting opportunity to join our dedicated IT team, but first, here is a little bit about Elements Financial:


There are many ways to describe the Elements culture: fun, meaningful, supportive, and full of opportunities. See here for more information -
Today we serve the employees of 150+ organizations around the U.S. We currently rank among the top 3% of credit unions nationally with 100,000+ members. We have the resources, staff, and expertise to support our members with unparalleled service and leading-edge technology.

Now let's get into this exciting role!

This is a great IT opportunity with a company on the Indiana Best Places to Work Hall of Fame list. This IT Technician role offers challenging, interesting, and varied work.

This is a hybrid role that requires some on-site work (Indianapolis, IN).

If you have experience as an IT engineer/administrator, have administration skills with Microsoft Office 365 (including SharePoint and OneDrive), and have the ability to do on-site work (as well as some remote work if desired), this role is for you. Moreover, if having responsibility, autonomy, and development opportunities is attractive to you, apply to learn more about this opportunity at Elements Financial.

Elements Financial is a Best Place to Work because our employees are empowered to BE the Expert, LIVE the Purpose, and Grow the Business. Our Purpose is to Empower Members to Achieve Financial Success. The primary focus of this position is to play a senior role in the IT support of infrastructure, services, software and related information technology components; enable business units to reach their goals by supporting various projects and by maintaining the confidentiality, integrity and availability of IT services. This role will partner with the other leaders in IT to plan, design and deliver IT capabilities while considering how those capabilities will be supported. The position helps to define technology standards including policies and procedures.

Deliver financial wellness via education, listening and personalized solutions.
System Engineer (60%)
• Infrastructure application support, design, and implementation (15%)
o Ensure the infrastructure is monitored proactively to identify system degradation or disruption
o Create and maintain infrastructure documentation including procedures, standards, and environments
o Create and maintain applications and file shares in Citrix DaaS
o Work with vendors to troubleshoot, upgrade and administer systems

• Operating system support, design, and implementation (15%)
o Ownership of Windows operating systems
o Maintain highly secure environment through regular maintenance and patching
o Provide excellence in service of infrastructure system-related components including Active Directory, DHCP and DNS.

• Hardware and Software support, implementation, and administration (15%)
o Tier 3 support and administration related to HW/SW provisioning, employee onboarding and roles assignment, installation/configuration of hardware and software, and maintenance of workstation hardware, software, and business applications.
o Monitor hardware (using managed services) for compliance issues, errors and recommend proper course of action to appropriate IT team members or vendors as necessary.
o Analyze resource utilization, system event logs, error logs, security logs and performance logs of servers and desktops.
o Leverage automation tools and technologies to streamline utilization of cloud environments, for optimal monitoring, reporting and remediation of issues.

• Service Availability (15%)
o Monitor, maintain and report necessary security related changes in accordance with IT processes.
o Keep backup systems functional and patched.
o Setup and maintain disaster recovery systems, facilities and procedures to support business resumption for incident response and/or disaster recovery scenarios.

Deliver an exceptional member and employee experience.
Incident Management and Request Fulfillment (30%)
• Exhibit mastery of service excellence with an emphasis on ownership of issues and drive for results. Provide service and administration of systems and software applications.
• Complete incident and service request tasks in adherence to ticket management procedures, to meet service level agreement (SLA) expectations.
• Troubleshoot and resolve complex issues.
• Adhere to incident response procedures.
• Conduct root cause analysis on a routine basis and take action to prevent future occurrences of incidents.
• Provide Tier 3 support for client systems including desktops, laptops, check scanners, receipt printers, network printers and mobile devices.

Deliver innovative products and services by way of engaged talent.
Leadership (10%)
• Informal leadership responsibilities – informal technical (mentoring, coaching) for other IT Support personnel.
• Responsible for vendor management, including managing services providers (i.e. on-prem network support) and HW/SW providers.

Consistently commit to learning through professional networks and education
• Continue to develop knowledge of industry practices, products, and professional growth.
• Participate in appropriate learning opportunities to maintain expertise.
• Effectively manage time and resources. This may include allocating resources from other groups and coordinating testing efforts of other departments.

Minimum Requirements:
• Bachelor’s degree in an Information Technology related field required, Bachelor’s degree requirement can be met with an associate degree and equivalent related experience.
• Five+ years demonstrated experience as an engineer/administrator, managing/supporting including but not limited to, operating system management and infrastructure administration within an enterprise environment are required.
• Demonstrated knowledge in security monitoring and best practices for operating systems, WLAN, WAN, LAN and other enterprise systems in accordance with established industry security standards.
• 3+ Microsoft 365 administration (Office 365, Teams, SharePoint, etc.) experience required.
• Experience with Mobile Device Management (Intune) and PureCloud is a plus
• Demonstrated experience managing cloud environments (Azure, AWS) preferred.
• Specialized experience with hardware integration, redundant systems, virtual environments and data storage/exchange preferred.
• Demonstrated excellence in network and data security practices and policies.
• Demonstrated knowledge in managing MDM solutions. (Intune preferred).
• Demonstrated knowledge of data standards. (both data exchange and storage).
• Strong communication skills (written, verbal, and listening) with the ability to communicate effectively with staff of varying technical expertise.
• Proven experience in solving problems and researching issues with minimal supervision.
• Certification in ITIL practices (ITIL foundations level) a plus.
• Other certifications or formal training in Microsoft and Citrix a plus.

Posted On

July 26, 2022