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Customer Care Representative
The goal of the Customer Care Representative is to help our customers understand how to use our software to improve their job effectiveness and to maintain satisfaction with our software and our company. This person serves as the first point of contact for inbound client inquiries. When appropriate, this person works to understand why a particular customer is not using the software and collaborates with Customer Care Team to provide individual training and follow up to help them move past their blockers. This person serves as the product development team’s eyes and ears, advocating application changes that would improve usability and usage. This person resolves customer issues in a timely manner and escalates urgent issues as necessary. For details, see www.envisagenow.com/jobs