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The goal of the trainer is to help our customers understand how to use our software to improve their job effectiveness and to maintain satisfaction with our software and our company. When appropriate, this person works to understand why a particular customer is not using the software and provides individual training and follow up to help them move past their blockers. This person serves as the product development team’s eyes and ears at the customer site, advocating application changes that would improve usability and usage. This person serves as backup for the help desk and quality assurance. They may help project managers with implementation tasks as time permits.