Help Desk Administrator

enVistaSupport 0-2 Years

Job Description

enVista is a high-growth, high-tech global software solutions and consulting services firm, and an eight-time Inc. 5000 fastest growing, privately held company, headquartered in Carmel, Indiana. enVista helps hundreds of world-leading brands optimize their supply chains and unify commerce. enVista has approximately 600 employees in several countries and growing.

Our team is one of Indianapolis’ most experienced technology support and IT services teams for small businesses, enterprise-level corporations and not-for-profits. We offer expertise in network, computer and desktop management, data storage and data recovery, complex IT projects and crises, managed IT services and VOIP phone systems. Our mission is to support our clients in meeting their goals and delivering services, benefiting the community and its citizens. In support of our mission, our culture is one of conscientiousness, accountability, and optimism surrounding our clients’ issues and requests. We understand that our clients cannot do work without our efforts and that we have the ability to lighten their burden by solving their problems with a positive, light-hearted approach.

What you will do:

Respond to end user support incidents and service requests
Provide remote end user software, hardware, network, printing support to resolution or escalation
Perform troubleshooting by leveraging experience, knowledge-based articles, engaging with peers, and other resources to guide users through step-by-step solutions in a help desk environment
Communicate solutions and document problems and resolutions
Keep tickets updated with accurate information and consistent communication with end user contact
Ability to provide onsite support when needed and when all remote efforts have been exhausted
Assist with maintaining client documentation and adding new documentation when appropriate
Provide an exceptional customer service experience to ever end user
Willingness to learn new technologies and processes used to server our clients
What you will bring:

Bachelor’s degree in Information Technology or a related field
2-3 years related work experience required
Knowledge of networking and Windows Operating Systems
Proven experience troubleshooting hardware, software, and network issues with a direct focus on the source(s) of problems
Proven ability to take ownership of client issues
Proven ability to communicate technical solutions in a user-friendly and professional manner, both verbally and in writing
A Positive, light-hearted, optimistic view about life and work
Recommended Certifications (Not Required)

CompTia (Server, Network, A+)
Microsoft Certifications (Entry Level and Foundational)

Posted On

July 17, 2020