Under general supervision of Manager of Operations, our interns provide technical software, hardware, internet connectivity and network problem resolution to all end-users by performing question/problem diagnosis, research knowledge-base articles and guiding users through step-by-step solutions in a help desk environment. In this position, the student will gain hands-on IT experience in computer hardware and software support in a corporate environment. During the internship the student will interface with all aspects of the business including sales, editorial, production, external customers and back office departments and will develop both technical and customer service skills.
What you will do:
Identify, diagnose, and resolve recurring and incidental support issues for users of PCs, software, hardware, and connectivity (network / Internet).
Provide one-on-one end-user problem resolution over the phone or onsite working directly with end-user and/or remotely repairing the PC desktop via remote control screen sharing software.
Document problem and resolution in Support Services Database Software.
What you will bring:
Education (preferred level): Junior or Senior pursuing a Bachelor’s degree in Information Technology or MIS.
Proven diagnostic and troubleshooting skills and direct focus on the source(s) of problems to quickly and effectively solve the problem on the first call and without dispatch of on-site personnel.
Must have ability to install software and upgrade hardware.
Must be a college student pursuing a four-year IT-related degree.
January 27, 2020