Production Support Engineer

enVistaIT & Cybersecurity 3-5 Years

Job Description

enVista is a high-growth, high-tech global software, consulting, managed services and automation firm that optimizes supply chain and commerce for thousands of omnichannel retailers, distributors, and manufacturers. enVista is the only solutions provider in the market that optimizes and unifies both supply chains and omnichannel commerce end-to-end, from order capture to fulfillment, and from supplier to customer.

We help the world's leading brands improve efficiencies, cost-savings, customer service, and sustainability across their enterprises. enVista's agile, cloud-native Enspire Commerce Platform provides a single enterprise view of customer, inventory, orders, items and payments.

We are looking for a Software Developer who can identify resolve issues with our flagship software platform Enspire to ensure an "always on" service level to our clients and our employees. You will spend your time investigating application functionality, making suggestions on ways to improve performance, speed, and availability. You should bring your curiosity about issues within code, your drive to fix, debug, and improve functionality, and your technical expertise to tighten up code and customize our platform to meet customer needs.

What you will do:

Determine nature of technical problem and identification of problem source
Utilize your technical skills in Java and Javascript in order to resolve issues within the code
Prioritize and diagnose problems to resolution
Investigate and resolve application functionality related issues
Assist in troubleshooting software application issues
Troubleshoot technical issues and identify modifications needed in existing applications to meet user requirements
Analyze data contained in the database and identify data integrity issues with existing and proposed systems
Provide assistance and advice to business users/customers in the effective use of applications
Recommend and implement improvements to existing technical support tools, procedures, and processes. Examples could be development of internal problem determination tooling, delivery of virtual webcasts to a worldwide customer base, or publishing of external articles on product knowledge, troubleshooting, and problem avoidance

What you will bring:

Education (preferred level): Bachelor’s Degree in Engineering, Computer Science, or an IT related field
2-5 years of relevant experience
Java and JavaScript development and debugging knowledge
Knowledge of Order Management and/or Retail Systems is preferred
EDI/integration experience a plus
Understanding of NoSQL Database
Self-motivation and a desire for on-going learning
Ability to work under pressure
Adaptability to ever-changing client needs and requests

Benefits of Joining enVista:

We offer comprehensive benefits like competitive compensation including bonuses, medical, dental, and vision insurance, as well as life insurance and 401k plans with company matching
Flexible work, with a continued plan to allow work from home and hybrid options for our technologists and consultants
Career development through enVista University, an internal program partnered with Cornell University where associates can receive additional education and skills in areas they are interested in at no cost
Commitment to Diversity, Equity, and Inclusion through internal affinity groups for community support, and training and enrichment opportunities

Posted On

September 29, 2021