enVista is a high-growth, high-tech global software, consulting, managed services and automation firm that optimizes supply chain and commerce for thousands of omnichannel retailers, distributors, and manufacturers. enVista is the only solutions provider in the market that optimizes and unifies both supply chains and omnichannel commerce end-to-end, from order capture to fulfillment, and from supplier to customer.
We help the world's leading brands improve efficiencies, cost-savings, customer service, and sustainability across their enterprises. enVista's agile, cloud-native Enspire Commerce Platform provides a single enterprise view of customer, inventory, orders, items and payments.
enVista supports our clients’ IT operations with customer obsessed Managed Services, Public and Private Cloud solutions, Disaster Recovery, Cyber Security Services and more. We are hiring a Sr. Level 2 System Administrator to join our Managed Services Operations team. The primary focus for this role is administering client Server, VMWare, Networking, and Storage environments including projects for current and future clients. Successful candidates will need a deep technical knowledge over a variety of technologies and passion for the customer’s success.
What you will do:
Install, configure, upgrade, maintain and support server systems based on client’s service requests and maintenance.
Manages the VMware virtualization platform and ensures the installation of upgrades, patches, and new versions of all VMware components (vSphere, VCenter, Site Recovery Manager, etc.). Responsible for the administration of the VMware hardware platform that supports all virtualized systems running on the Intel platform; this includes provisioning of computing hardware as needed, applying firmware upgrades, and performing break-fix to ensure system performance, resiliency, and security.
Linux Operation System's installation, configuration, evaluation, upgrading, patching, monitoring, analyzing and deploying.
Identify, diagnose, and resolve recurring and incidental support issues for server and serverless O/S, and hypervisors
Provide remote support and resolution via phone and or remote-control screen sharing software, or onsite working directly with end-user and equipment.
Produce, maintain, and update technical documentation.
Monitor performance of hypervisor environment, servers, and server applications, identify root-cause and resolve issues.
Optimizing and evaluating the system regularly
Complete and update support tickets.
Ensuring that the highest quality of service is provided to promote superior customer satisfaction.
Bear high levels of responsibility: making decisions, being accountable.
Maintain technical documentation, manuals and IT policies.
What you will bring:
Bachelor’s degree in an I.T. related field is preferred.
5 years of total combined experience
Microsoft Windows Server 2012R2/2016/2019
3+ years of work experience with VMWare and Hyper-V design, implementation, and administration
Experience with server operating systems.
Experience in providing end-user onsite or remote support for Server and hardware troubleshooting. Proven diagnostic and troubleshooting skills with direct focus on the source of problems to solve the problem quickly and effectively
Azure and/or AWS Cloud Migrations and Management
Experience with VDI (Citrix / Horizon View) XenApp/RDS or other VDI technologies
Experience with a support ticketing system
Excellent communication skills both verbal and written.
Excellent customer service skills
Show flexibility under changing conditions.
Excellent time management
Able to work well within a team.
Up 20% Ability to travel.
Participation in a 24x7 on-call rotation
Microsoft Certified Professional Status (MCSA)
Benefits of Joining enVista:
We offer comprehensive benefits like competitive compensation including bonuses, medical, dental, and vision insurance, as well as life insurance and 401k plans with company matching
Flexible work, with a continued plan to allow work from home and hybrid options for our technologists and consultants
Career development through enVista University, an internal program partnered with Cornell University
Commitment to Diversity, Equity, and Inclusion through internal affinity groups for community support, and training and enrichment opportunities
September 29, 2021