What you will do:
Install, configure, upgrade, maintain and support server systems based on client’s service requests and maintenance.
Manages the VMware virtualization platform and ensures the installation of upgrades, patches, and new versions of all VMware components (vSphere, VCenter, Site Recovery Manager, etc.). Responsible for the administration of the VMware hardware platform that supports all virtualized systems running on the Intel platform; this includes provisioning of computing hardware as needed, applying firmware upgrades, and performing break-fix to ensure system performance, resiliency, and security.
Linux Operation System's installation, configuration, evaluation, upgrading, patching, monitoring, analyzing and deploying.
Identify, diagnose, and resolve recurring and incidental support issues for server and serverless O/S, and hypervisors
Provide remote support and resolution via phone and or remote-control screen sharing software, or onsite working directly with end-user and equipment.
Produce, maintain, and update technical documentation.
Monitor performance of hypervisor environment, servers, and server applications, identify root-cause and resolve issues.
Optimizing and evaluating the system regularly
Complete and update support tickets.
Ensuring that the highest quality of service is provided to promote superior customer satisfaction.
Bear high levels of responsibility: making decisions, being accountable.
What you will bring:
Bachelor’s degree in an I.T. related field is preferred.
1-2 years of work experience with VMWare and Hyper-V (Required)
3+ years of work experience with server operating systems. (Required)
3+ years of work experience in providing end-user onsite or remote support for Server and hardware troubleshooting. Proven diagnostic and troubleshooting skills with direct focus on the source of problems to solve the problem quickly and effectively. (Required)
VMWare experience with versions 5.5+ specially migrations to newer regularly supported versions of 6.5+ (Required)
Linux Administrator Experience (Required)
Microsoft Windows Server 2012R2/2016/2019 (Required)
General administration of VMware ESXi and vCenter (Required)
Basic understanding and experience with SAN configuration / Fiber Channel / iSCSI (Required)
Azure and/or AWS Cloud Migrations and Management (Highly Desired)
Basic understanding of networking – firewalls, wireless, routing, subnets, VLANs. (Highly Desired)
Experience with VDI (Citrix / Horizon View) XenApp/RDS or other VDI technologies (Preferred not required)
Experience with a support ticketing system, Autotask is a plus.
Excellent communication skills both verbal and written
Excellent customer service skills
Strong hardware/software troubleshooting skills
Show flexibility under changing conditions
Excellent time management
Able to work well within a team
Microsoft Certified Professional (MCSA)
June 4, 2021