Windows System Administrator

enVistaIT & Cybersecurity 6-8 Years

Job Description

enVista is a high-growth, high-tech global software solutions and consulting services firm, and an eight-time Inc. 5000 fastest growing, privately held company, headquartered in Carmel, Indiana. enVista helps hundreds of world-leading brands optimize their supply chains and unify commerce. enVista has approximately 600 employees in several countries and growing.

Our team is one of Indianapolis’ most experienced technology support and IT services teams for small businesses, enterprise-level corporations and not-for-profits. We offer expertise in network, computer and desktop management, data storage and data recovery, complex IT projects and crises, managed IT services and VOIP phone systems. Our mission is to support our clients in meeting their goals and delivering services, benefiting the community and its citizens. In support of our mission, our culture is one of conscientiousness, accountability, and optimism surrounding our clients’ issues and requests. We understand that our clients cannot do work without our efforts and that we have the ability to lighten their burden by solving their problems with a positive, light-hearted approach.

What you will do:

Install, configure, upgrade, maintain and support server and desktop systems based on customer service requests
Provide Tier 2 desktop and application support, including new user setups, line of business application support, and hosted application support
Monitor performance of Windows server and server applications identify root-cause and resolve issues
Monitor network performance and resolve issues such as internet bandwidth problems, ISP issues and firewall / router changes
Identify, diagnose, and resolve recurring and incidental support issues for end users. PC’s, phones, software, hardware, and connectivity (network/Internet)
Provide remote support and resolution via phone and or remote-control screen sharing software, or onsite working directly with end-user
Produce, maintains and update technical documentation
Complete and update support tickets
Ensuring that the highest quality of service is provided to promote superior customer satisfaction
Supporting sales consultants during client meetings and moderate pre-sales tasks
Bear high levels of responsibility: making decisions, being accountable
What you will bring:

Bachelor’s degree in an I.T. related field is preferred
7-10 years of work experience with Windows desktop and Windows server operating systems
3-5 years of work experience in providing end-user onsite or remote support for Server and hardware troubleshooting. Proven diagnostic and troubleshooting skills with direct focus on the source of problems to quickly and effectively solve the problem
Microsoft Certified Professional Status (MCSA)
Microsoft Windows Server 2008R2/2012R2/2016 and Exchange Server 2007/2010/2013/2016 (or enterprise mail systems)
Experience with managing O365 exchange environments
Advanced understanding of Active Directory & Domain architecture, DHCP, DNS, File, GPO and Print server functions
Understanding of networking – firewalls, wireless, routing, subnets, VLANs
Flexibility to accommodate after-hours and weekend client and team member needs
Ability to travel as needed
Participation in a 1-week 24x7 on-call backup rotation, approximately every 2-3 months
Strong communication skills both verbal and written
Excellent customer service skills
Strong hardware/software troubleshooting skills
Excellent time management
Able to work well within a team
Recommended and Nice to Haves

Experience with design, implementation and administration of VMware ESXi and vCenter
Experience administering Linux operating systems
Experience with XenApp/RDS or other VDI technologies preferred, but not required
Understanding and experience with iSCSI SAN. Dell EqualLogic experience is a plus
Experience managing Web and SPAM Filters
Experience with a support ticketing system, Autotask is a plus
Additional Target Certifications

Posted On

July 17, 2020