Application Business Analyst – Application Support/BSA

Franciscan Alliance Information ServicesIT & Cybersecurity 0-2 Years

Job Description

WHAT YOU WILL DO
Researches information regarding potential system enhancement needs.
Configure Franciscan Alliance applications based on standards and guidelines.
Document and build workflow, standards, and business processes to facilitate knowledge sharing within and across teams.
Participate in business user discussions to identify the requirements for Franciscan Alliance applications functionality, and workflow.
Provide on-call and after-hours support for the team and customers following the Franciscan Alliance support model.
Perform testing for Franciscan Alliance applications and workflow.
Troubleshoot and repair customer-reported application problems.
Work with vendors in implementing, upgrading, supporting and troubleshooting Franciscan Alliance applications.
Follow organizational practices for incident, change and requests management.
WHAT IT TAKES TO SUCCEED
Knowledge of application delivery process.
Implementation Testing Workflow Analysis.
Teamwork/Collaboration.
Troubleshooting Customer service skills.
Analytical and critical thinking skills.
Solve problems by analyzing information and using logic to address issues and problems.
Effectively communicate verbally and in writing as appropriate for the needs of the audience.
Follow directions as communicated in a variety of ways.

WHAT WE'RE LOOKING FOR

1-3 Years Experience

Posted On

January 2, 2020