WHAT YOU WILL DO
Research, analyze, and present information to stakeholders, and provide input regarding potential system enhancements.
Document and build workflow, standards, and business processes to facilitate knowledge sharing within and across teams.
Maintain and configure the application parameters to ensure Franciscan Alliance applications function according to customers’ specifications.
Provide on-call support, including after-hours support, for team and customers following the Franciscan Alliance support model.
Develop test scenarios and performs testing for Franciscan Alliance applications and workflow and reports results to stakeholders.
Troubleshoot and repair customer-reported application problems.
Work with vendors in implementing, upgrading, supporting and troubleshooting applications.
Represent the knowledge area as a subject matter expert and identify downstream impacts as familiarity with the company’s systems and business processes increases.
Manage projects that do not require PMO oversight.
Facilitate business user discussions to identify the requirements for Franciscan Alliance applications functionality and workflow.
WHAT IT TAKES TO SUCCEED
Application Delivery and System & Technology Integration.
Implementation Testing Workflow Analysis & Technical Troubleshooting.
Manage conflict and tactfully handle complaints and difficult situations.
Lead and coach others.
Facilitate and lead meetings.
Adapt and respond quickly to changing priorities.
Take needed action without direct instructions.
Effectively communicate verbally and in writing as appropriate for the needs of the audience.
Make decisions and use judgement in ambiguous situations.
October 29, 2019