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Application Business Analyst – Support Center Training – Willow
WHO WE ARE LOOKING FOR
A great deal of the work that happens in any large business, hospitals included, relies on sound computer applications. Upgrading applications, implementing new versions or apps, and providing support is a busy job with lots of variety. From assessing needs and troubleshooting to managing vendor relationships, our Application Business Analysts have plenty on their task list.
Do you have IS project management experience? Are you good at scheduling and managing implementations and upgrades? Can you handle ongoing support needs? If you answered yes, we’ve got a great opportunity for you to consider.
This position is eligible for a sign on bonus for new or returning employees who have current EPIC certifications applicable to the position along with two or more years of working experience within that application(s). Details and eligibility requirements will be discussed in the interview process.
WHAT YOU WILL DO
Project plan timeline for MST rebuilt and training material updates within the larger scope of upgrade and against conflicting projects.
Create process to ensure model users are updated and maintained with appropriate communication.
Analyze application (Willow) training needs regarding incoming updates (system and patient build updates for changing training objectives) and assist others in analyzing their applications needs.
Complete systems/patient builds for applications (Willow) and assists others in completing and troubleshooting build.
Create/maintain internal documentation, training manager cookbook, application cookbooks and MST/mitosis processes.
WHAT IT TAKES TO SUCCEED
Has proficient understanding of principles in one or more functions of a position. Typically possesses 3-10 years of relevant work experience.
Ideal candidate will have experience with vendors, and Microsoft products such as Word, Excel, PowerPoint, and Access, as well as Project management and System implementations and support experience.
Project management and System implementations and support.
Prefer Pharmacy experience and epic end user experience.
Prefer Epic Willow certification. If not certified, individuals must be certified within six weeks of last class and within three test attempts.
WHAT WE’RE LOOKING FOR
1-3 Years Experience