Application Tech Analyst – Service Now

Franciscan Alliance Information ServicesIT & Cybersecurity 3-5 Years

Job Description

WHAT WE NEED

Technical App Gurus

WHO WE ARE LOOKING FOR

We make extensive use of applications throughout our healthcare system. That kind of scope requires experienced tech analysts who can devise and develop applications. Testing, implementing, upgrading and supporting those apps are also key responsibilities for this role. Think you’ve got what it takes?

Are you good at listening to a problem and devising a solution? Do you enjoy helping others with technology? Are you detail-oriented and thorough in your work? Are you proud of your coding skills? We have a job waiting for someone like you.

WHAT YOU WILL DO

Responsible for supporting the Service Now platform as well as specific development areas focusing on the request fulfillment and performance analytics process.
Request Fulfillment Developer creating service catalog items in the Service Now application.
Initial tasks will include development of service requests currently on the backlog list.
Implement and/or build applications and supports applications during implementation process
Plan for when and how applications will be deployed or upgraded
Work with vendor who is an extension of our staff in implementing, upgrading, supporting and troubleshooting applications.
Troubleshoot and repair customer reported application/system problems.
Maintain the system tables, profiles and other application parameters to ensure applications function according to customers’ specifications.
Work with Application Interface Experts and vendors to design and test application interfaces.
Possible remote opportunity.

WHAT IT TAKES TO SUCCEED

Ability to work with Java and JavaScript and open source tools in a Unix/Linux, MySQL and agile development environment.
Strong web application development with Java based server environments.
Familiarity with JavaScript, XHTML and XML with database design schemas and data modeling.
Previous experience working in a SCRUM environment.
Strong requirements gathering experience.
A background in IT Service Management is highly desirable with three plus years of experience preferred.
Experience working with application software design, programming, implementation, and support activities and/or systems software engineering is desired.
Perform work that is highly complex and varied in nature.
Develop integrated solutions to resolve highly complex technical and business issues.
Recognized expert internally and externally within a discipline(s) and often provides strategic direction, guidance and integration of products and services
Knowledge of principles and processes for providing customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Communicate information and ideas in speaking so others will understand.
Developing specific goals and plans to prioritize, organize, and accomplish your work.

WHAT WE'RE LOOKING FOR

3-5 Years Experience

License(s): Not Applicable

Certification(s):

Travel: Up to 50%

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Posted On

February 28, 2019