WHAT YOU WILL DO
Responsible for Tier 2 and 3 software and hardware support.
Provide technical advice, guidance and informal training to customers using hardware and software programs.
Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
Perform root cause analysis and develop checklists for typical problems.
Recommend procedures and control for problem prevention.
Maintain knowledge database and call tracking system to enhance quality of problem resolutions.
Work in team setting, sharing information and assist others with calls.
WHAT IT TAKES TO SUCCEED
Two to five years of previous IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving troubleshooting skills.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Identify complex problems and review related information to develop and evaluate options and implement solutions.
Strong customer service experience with the ability to explain technical issues to a variety of users.
A+ certification preferred.
October 29, 2019