End User Site Support for Lafayette, Indiana

Franciscan Alliance Information ServicesIT/Infrastructure 3-5 Years

Job Description

Technical Support
Franciscan Alliance

​​1701 Creasy Lane
Lafayette, IN 47905

Days; Full-Time

40 Hrs/Wk

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WHAT WE NEED

Pleasant & efficient tech support

WHO WE ARE LOOKING FOR

Computer software and hardware has changed the way the world works. And when it goes down, it changes the productivity of an office or employee immediately. End user site support teams help keep our people up and running. From technical advice to training, from troubleshooting to problem resolution – these are the people we call when our technology isn’t working.

Are you good at figuring out the answer to technology challenges? Can you work well with others in a training and support role? Do you have IT work experience? We have a place that can put those skills to work.

WHAT YOU WILL DO

Responsible for Tier 2 and 3 software and hardware support.
Provide technical advice, guidance and informal training to customers using hardware and software programs.
Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
Perform root cause analysis and develop checklists for typical problems.
Recommend procedures and control for problem prevention.
Maintain knowledge database and call tracking system to enhance quality of problem resolutions.
Work in team setting, sharing information and assist others with calls.
WHAT IT TAKES TO SUCCEED

Two to five years of previous IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving troubleshooting skills.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Identify complex problems and review related information to develop and evaluate options and implement solutions
A+ Essentials
A+ 220- 602 IT Technician Exam

WHAT WE'RE LOOKING FOR

High School Diploma/ GED Required

3-5 Years Experience

License(s):

Certification(s):

Travel: Up to 50%

Posted On

September 24, 2018