Help Desk Agent (IS Customer Service Coordinator) Support Center

Franciscan Alliance Information ServicesIT & Cybersecurity 0-2 Years

Job Description

Provides first level basic technical support to internal and external customers via the service desk.

Maintains and distributes documentation of reported issues or requests related to the user’s business technology needs.

Assists with troubleshooting and resolving computer related problems or failures and providing hardware support to end users.

Learns to identify and resolve system hardware problems with the assistance of hardware or escalate to other teams or vendors as necessary.

Assists in providing both telephone and remedial instruction to users on standard desktop and enterprise applications.

Maintains service desk tickets within the service management application of incoming requests for service.

Responds to service desk calls, email, or other electronic communication in a prompt and courteous manner.

Knowledge of and ability to provide effective and efficient real-time support for a variety of desk-top technology users.

Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems.

Basic computer software, hardware, and communication devices to perform tasks.

Strong customer service skills.

Strong organization and analytical skills.

Active listening skills.

Multi-task in a fast-paced environment.

Baseline understanding of Microsoft Office Products, office 365 preferred.

Posted On

January 2, 2020